Ralph Lauren — Local services in Troy

Extremely disappointed in their customer service. I went into the Ralph Lauren to purchase a shirt and sweater for an event celebrating United Way and International Women's Day. After walking around the store for approximately 10 minutes, Florentina approached to ask if anyone was helping me. Just when I thought she was, she immediately, went on to another customer. Instead of going to check in the back for shirt and size that I wanted, like she committed to, she decided to busy herself with someone else. Corey, thank God, then asked if I needed help. He was able to get the shirt and verify a scarf (that I couldn't purchase). I thought it was very rude of Florentina to offer to help but then didn't. I was in the store for something very specific, that was in stock, and was not trying to try it on. As soon as it was brought out from the back, I cashed out. Audacity is at an all time high. If diversity is not your thing, then so be it but understand my black dollar, Florentina, spends the same as that ladies white dollar. You could have easily helped her when you finished with me because my time in the store could have been reduced significantly, if you would have just did what you said you were going to do and ring me up. Thanks to Corey. I'm assuming the black reps are to help the black people in Ralph...

Mrs. Chen was helpful in helping me find the coat that I needed. She asked me quite a lot me- questions about my life, my ethnicity, my schooling. It was quite flattering to have someone so talkative and genuinely interested in who I was. She brought us water, which I believe these types of stores always do, to be fair. Anyhow, after she packed up my order, she thanked me a ton, and gave me her business card and promised to help me when I'd revisit the store in the future. She really did make my day. In terms of products, you get what you pay for. The materials of the clothes are exceptional, without being overpriced. Although I do admit, some of the styles look like they're for...

I had a great experience at Ralph Lauren, thanks to Timothy's helpful and knowledgeable assistance. I was searching for a sweater for a business lunch, and they made the process seamless. (Pun intended)

Timothy not only helped me find the right piece quickly but also talked me through how it could work across different settings -both professional and casual. The store had a solid selection, and Timothy's insight into how different color options could fit my lifestyle made all the difference. His professionalism and attention to detail turned what could have been a routine shopping trip into an enjoyable experience. I'll definitely be returning for future...