Million Air Tucson — Local services in Tucson

HORRIBLE!!! Employee's lack of training caused damage to my plane, unprofessional staff, and management/owners only care about your money! After stopping for fuel and finding our battery needed a jump, their young lineman put a 28V charge to my 12V Cessna causing my battery to explode and killing the starter. While trying to get help from the manager via phone call, who didn't even apologize nor offer any help other than waiving their ramp fee (really??!!), their receptionist didn't tell us she was leaving for the day and locked us in their lobby. We had to push out the emergency door. We were stranded for over 7 hours while we found our own way home. The ONLY good thing about this experience was that the senior line man, Ryan from Million Air, was exceptional, was very apologetic about our experience, and tried to help the best he could. That guy deserves to work for people that care as much as he does about customer service.

Anyways, over a week later and over $3,500 in repairs and expenses due to their negligence, not to mention time missed from work, I returned for my plane. The owner of Million Air (also owner of Executive Air Tucson) refused to accept any liability for the damage his employee caused, saying they were only being "Good Samaritans" by giving us a jump so they shouldn't be blamed. Last I checked they are a for-profit business that charges people for their services??

When returning for my plane, I was sickened to hear over their radio one employee saying to another, "Oh yeah! Bring me the money!" as another plane taxied up for fuel.

While their website states that they employ industry "...trained line staff” that would attend “every need in a safe and fast manner”, the owner was not willing to uphold his word nor do the right thing by paying for the damages and expense his untrained employee caused, forcing me to now fight him in court. Do yourself a HUGE favor and help your aviation friends by spreading the word...

I was delivering an Angel Flight passenger for this morning and had arrived around 7:00 am to meet up with the pilot. Usually, when I go inside to ask the CSR to open the gate so I can drive passenger and bags over to the plane which was parked at Million Air it’s no issue. But this morning they were particularly pissy. And pilot and plane were actually Million Air clients parked just outside the big picture windows. It’s just created a bad experience for the passenger which was wholly unnecessary. I strongly recommend that GA flights use Executive Air FBO on the other side of Rwy 21 as they are much more Angel Flight and GA friendly as well. Note: Exec is same owner as Million Air. Just...

Val at the front desk was an immeasurable help during an aircraft maintenance issue. She was able to quickly provide me with a couple names and phone numbers to nearby aircraft mechanics as well as coordinating lodging for me and my passengers at a nearby Hilton. Million Air provided necessary local transportation while the aircraft was being repaired and the rest of the team was friendly and helpful. Million Air also coordinated and towed my aircraft to Tucson Jet Center for the maintenance work at no charge. Facilities are comfortable, clean, and more than adequate while waiting for repairs making making...