Q Nails Lounge — Local services in Tucson

I've lived in and visited several states and lived abroad, yet I don't recall the coldness and rudeness I experienced here, especially during the past 2 months. Sean was welcoming (as he should have been) the first several months, but his wife never was and I'm told they are the owners/managers. I didn't give her rudeness much thought until one day I entered and she looked up at me, didn't greet me and just went back to working on her customer. I went back to the counter and expressed my appt time and with whom. The wife said, I know. I said, you didn't acknowledge me upon entering, but she didn't say anything else. Wow, rude and improper treatment towards a loyal customer! I mentioned it to my tech once seated, but she brushed it off as, "maybe because it's Monday". It was then that I began to observe more closely and noticed the wife's behavior didn't change and she never greeted me ONCE during the year I went there. Additionally, on 3 occasions I showed for my appt on time and there were issues, none of which were my fault. Once I wasn't put on the book. Another time, my tech went to Vietnam for 1.5 mos and didn't tell me. And 2 days ago, the person I scheduled with called in sick. I drove approx 40 min, one way from Sahuarita and gas is expensive! And I enter the establishment and I'm not greeted or apologized to! Instead, the rude wife finally looks over at me and asks who my appt is with and then, she says she's off today, not expressing any concerns or options for me. She came across like I was an irritant and wondering why was I there. A few seconds later, she claims I didn't even have an appt only to look closer and realize I was listed under Sean. About that time, Sean came up from the back and explained that Emma had called in sick and asked if I wanted to come back tomorrow or let him do my nails. As I sat with him, I overheard his wife talking to her customer about an oil that heals rashes. I was curious and asked a question 3 times, but the wife pretended not to hear me and ignored me. Sean stepped in and answered my question. Let me add Heather to the list of rude and cantankerous as that's how she was with me when I was sent to her station after first learning my tech was in Vietnam. She went from threatening not to do my nails again unless I got a full set, to saying she'd be my backup, to passing me off to someone else, which is how I ended up scheduling with Emma. I don't know why I was treated differently, but I was. Honestly, I was tired of looking for a good tech so I tried to focus on my tech as she did good work and was nice. But on Thursday, I intentionally observed the wife while at Sean's station and she not only greeted EVERY woman that entered the Salon after me, but she was warm. Was it my lovely, brown skin that she has problems with because I was the ONLY brown face there? And I noticed all the women that came in after me were white and she was welcoming and warm. Sean even greeted one lady by name (like he used to with me) and I commented to him that I like that and that's what I'm used to. He didn't reply, just grunted. I'm retired USAF and retired Federal Gov't and it's because of myself and all of the men and women who served that we enjoy the freedoms that we do in this country. How dare you treat me as if I don't matter! Given the wife's bad manners and reactions to reviews, I don't expect an apology. I wrote this review to tell both owners how I feel about the way they treated me. And, so others will think twice before giving them their business. I will not return because I don’t feel welcome and, poor job on my nails,...

I LOVE Q Naill Lounge! Wow! Did they take great care if me & at last minutes notice! I didn't get the chance to get my nails done in CA before I left for AZ - my Son's Wedding. My now daughter-in-law, suggested Q Nail Lounge. We checked into our airbnb & they were still open so I stopped in before they closed. They were able to squeeze me in, in the morning & do a full set, Disneybound Maleficent hombre style in the colors I wanted - Purples, yay! My nails look AMAZING! I absolutely love them & got sooooo many compliments & still am getting compliments a week later! I ended up getting a pedicure as well and I am so glad I did! My feet felt so wonderful afterwards & the massage was heavenly! I could have easily fallen asleep. And my toes match my nails. Great experience & friendly staff, very good location, parking - not so good, prices for it being a weekend, we're very good! Overall I am extremely satisfied and will come back here when I am in town. Thank you Q Nail Lounge &...

As soon as I walked in I was greeted by Ben, hopefully I got his name right, so great everyone was so kind and so sweet. I think this is the most comfortable in a while at a nail salon in a sense of hospitality.

Leah did my nails. I did a soak off and then got the gel X nails. At first I was going to get acrylic but Leah explained to me that what I explained fit more with gel X nails. And boy was she right.

I also got my toes done by Henry. And I'm very satisfied with the outcome. He did a very good job cleaning and shaping my toenails and applying gel

Also was offered sparkling water or regular water and it was very delightful I have a new favorite drink, sparkling grapefruit water.

The salon is beautiful, very clean. Clear communication on what you're getting and prices. Not once was I confused about how much I was spending which is also so nice.

Thank you for the great experience and good job team at Q Nails...