Armstrong McCall Tulsa — Local services in Tulsa

Please note this is after years of patronage and hoping the situation will improve. It has gotten so problematic that I have had to sever our business relationship altogether.

PROS: +Large Selection +Clean Store

CONS: -No Posted Prices -Lethargic, Uninformed Staff -Make Exchanges Difficult -Cold, Uncomfortable Atmosphere -Popular Items Not Restocked on Shelves -Special Orders Often Incorrect /Incomplete -Continuously Rotating Staff -Do Not Honor Advertised Prices /Incorrectly Charge

I believe the root of it all is Charlotte, the store manager. Her demeanor is off putting and she just barks orders at people instead of coaching them. She also gets very combative and vicious in any kind of customer complaint situation. Rather than listen to what is being said and try to help or arrive at a solution, she makes the customer feel like it's their fault. She also likes to remind people she's in charge. It's sad to watch a place you once loved deteriorate...

As a salon we have been dealing with them for years. They are unprofessional and certainly lacking in skills. Order upon order, they refuse to keep the products in stock. They make it impossible for their sales reps to take care of their customers. While it was convenient to have it delivered, taking time to fill And confirm the order is something unimportant to them. Loyalty goes both ways, I am now showing them the same loyalty that have shown my business...

Would not recommend at all. Reasons: Prices aren’t posted, less selection than other locations in the state, mgr shows zero desire to work with you & hides behind excuses that they are a franchise location when she has the power to approve a justified one off situation and chooses not too. If you can, avoid and go...