Target — Local services in Tulsa

Horrible customer service! We received 2 of the same item from our Target baby registry, so naturally my husband and I wanted to return one of them. We didn’t have a receipt, but it was unopened so I didn’t think we would have any issues returning it. I go to the customer service counter and there’s 3 people standing there talking. After waiting a few minutes, a man finally acknowledged me and said someone would be right with me. He yelled over to a cashier and asked if she was “monitoring the customer service desk” and she replied “yes” and he said “well you have a customer”. A woman finally came to help me and asked me to login to my registry. I did so, and she said she couldn’t return it from my registry for some reason. I was registered for this exact item I was returning, so I’m not sure why she couldn’t return it that way. She then tells me I can just return it for a “merchandise card”, which was fine because I had other things to purchase for the baby anyways. I get a merchandise card and then I ask about a welcome bag for registering with them. She then asks me if I have proof of creating my registry... WHAT!? I just logged into my registry right in front of her on her handheld device!!!!! I’m baffled, but I search my email on my phone and find the email that says “thanks for creating a Target registry” and show it to her. It has my husband’s name on it, so she asks who that was. I told her it was husband. She gives me a skeptical look and asks me where he is! That’s really none of her business, especially considering it was sent to my email and it has both of our names on the registry, which she had JUST SEEN on her handheld device to look up my return item! My husband then comes walking up because it was taking so long and I tell her that’s him and offer for him to show her his ID with proof of his name. Another Target employee walks up and heard the last part of our conversation and says in an annoyed voice “just give it to her” and then they whispered to each other right in front of us! SO RUDE! They finally gave us our baby welcome bag. They acted like it was coming out of their paycheck!!!!! I completely regret making a baby registry with Target and will discourage anyone I know from...

As a frequent shopper at the Owasso, OK Target, I have never in my life seen a store where the team members GENUINELY CARE so deeply, from the managers, to the charming individuals who sanitize the carts, the level of compassion and genuine love for the customers and for their fellow coworkers is nothing short of singularly unique. To quote the Princess Bride, "I have never seen it's equal." The shining example, Nada, the phenomenal customer service manager with a heart of gold, Nada has such an astounding love and compassion for every single employee in her store. She takes a personal interest in cultivating greatness in their lives, not just inside the store, but in their outside lives as well. These are her kids! She loves them with a passion! She genuinely wants them to succeed in life, as well as within the store! Even when she is going through incredibly difficult personal challenges, she still shows up with a smile on her face! She is my hero!!! As are Melissa and Ron, the charming lady and gentleman who help fight COVID on the front lines by sanitizing the carts for the customers. Who knows how many lives they have saved with their simple acts of service, by sanitizing the carts!? And there are more diseases out there than COVID, all of which they have helped protect us from!!! God bless them all, at the...

I have been shopping at this target for ten years, and never once, no matter when I come in, whether it’s 1 pm on a Saturday or 5 pm on a Wednesday is there ever more then 2-3 cashiers on staff. This wasn’t an issue until suddenly self checkout was ten items only, and now they’ve got someone stationed at the entrance to manually count whether or not you have ten items or less in your cart. Today, there were two checkout lanes open, each with long lines and when I tried to enter self checkout where there was NOT A SINGLE customer checking out, a girl stopped me and told me I couldn’t use self checkout. As I was leaving, there were two families in self checkouts, both with red lights needing assistance, but the girl was too busy counting items in another family’s cart to help. I understand this is a change in company policy and therefore no one in this building has power over it, but I wish you, as an individual store, would then have allocated staff hours to accommodate customer needs instead of cutting those hours entirely and making customers...