Tina Marie's — Local services in Tustin

I purchased a Brighton black leather wallet from this website, and while the product itself met my expectations, my experience with their return policy was disappointing. The website clearly states that a refund would be issued if the item was returned in perfect condition, which it was. The item was delivered last week and I have not received a refund. I called today and was told that she will only issue a store credit. It's important to note, when I called to confirm mailing address, she told me that I would receive a refund. Today I was told she will issue a store credit. I reminded her of our conversation and that she told me I would receive a refund. She said too many costs were involved for her. She recommended that I try and find something else on the website. She was driving while having this discussion so we are going to speak on Tuesday. Fingers crossed, she will honor her website policy and refund me.

I believe transparency is key in customer service and policies should be honored as advertised. If you're considering a purchase, I'd recommend clarifying their return policy in advance to avoid any surprises. Unfortunately, this experience has made me hesitate to shop at this...

I ordered a piece of jewelry on May 26 and paid $10 for shipping. As of today's date, I have not received my package, it hasn't even shipped. They respond to my emails by telling me they'll get back to me but don't. I've requested a cancellation and refund. Once again they respond that they'll take care of it but don't. Stay far away from this place! I'm still trying to get...

I give this boutique my highest accolades! I have been shopping at Tina Marie's for many years, and it is my go-to place, especially for Brighton, Karen Kane and Johnny Was, among many other wonderful lines of clothing! Tina is such a warm, accommodating person, and always goes the extra mile for her shoppers! If it's not in stock, she will try to...