ONYX GYMS 24/7 Twinsburg — Local services in Twinsburg

I started going to this gym six months ago, and I can confidently say do not waste your money. Honestly, I wouldn’t even bother stopping in for a free tour. While the equipment is decent at most and the regulars are friendly, the management is unprofessional, and the personal training program is a complete scam.

Their so-called “personal training” is misleading at best. The general manager, who aggressively pushes training on members, is not even certified to legally train anyone. He bloats about how much he can lift to persuade you to train with him, yet lacks a lot of education. Saying no doesn’t seem to be an option here, they pressure you until you give in. I personally felt cornered into signing up, and I later learned that I wasn’t the only one who had this experience.

To make matters worse, they are extremely disorganized. I waited over a month just to receive my training plan, and when I wanted to cancel, I found out they had left out critical details about the contract just to lock me in. Despite explaining my financial situation upfront, they failed to mention a month-to-month option, which could have saved me from an unnecessary financial burden. My trainer ended up quitting, and instead of working with me, they insisted I still had to pay for six months of training I wouldn’t even receive.

On top of everything else that came into play when I tried to cancel, what made me the most upset was how they handled my move. I made it clear I was relocating and was told that if I provided proof of my lease, I wouldn’t be charged the remaining balance. I sent over the necessary documentation right away, but after months of being ignored, I was still charged hundreds of dollars for training I never received. Their customer service is unresponsive and their policies seem built to take advantage of people.

Beyond the shady business practices, the environment itself is uncomfortable, especially for women. The general manager frequently makes inappropriate comments about female clients, from remarks on their outfits to asking invasive questions about their personal relationships. It’s unprofessional and unsettling. One example in particular that disgusted me was when the general manager asked me how many times a week my boyfriend and I have sex to try and persuade me to believe my boyfriend was not that into me. Please keep in mind my boyfriend and I just turned 20 years old, still lived with our parents at the time, and are Christians. This is just one of many examples of inappropriate comments we’ve received from him. Other women who were his clients at one point also experienced the same disturbing questions and behavior from him.

Hygiene is another major issue. This is by far the filthiest gym I’ve ever stepped foot in. I rarely get sick, yet every time I returned after a break, I ended up catching a stomach virus. And I wasn’t the only one dealing with this problem.

At the end of the day, nothing about this gym is worth it. There are far better options within a short drive, and I’d highly recommend looking elsewhere. Save yourself the time, money, and stress. This place...

Disappointing Experience – Not Worth the Hassle

This gym feels like a complete cash grab. There's a $25 processing fee and a $25 annual fee—even if you’re only there for a couple of months. They require a full 30-day cancellation notice, which means you’re guaranteed to be billed for an extra month. And forget about convenience: no credit cards accepted, only direct bank account access via routing and account numbers. Oh, and no refunds—ever. The basic membership is practically unusable unless you're only free during off-peak hours, so most people will end up paying at least $50/month,($53.36 don't forget taxes).

As for the facility itself—where do I start?

The men’s locker room is in rough shape. About a quarter of the lockers can’t close properly, with broken hinges left unrepaired, and dust on top everywhere. The restroom is almost always wet, cluttered with toilet paper, and generally unhygienic. The atmosphere throughout the gym is uncomfortable—warm and humid on most days with poor airflow. Fans are either idle, barely spinning, with maybe a few here and there actually working. Definitely not the cool, refreshing environment you’d expect in a workout space.

The floors and mats are filthy. You’ll see dirt and grime buildup everywhere, and I've personally spotted bugs—twice. It’s clear that cleanliness and facility upkeep are not priorities here. The water fountain was once broken for over a month (there's only one water fountain btw).

To be fair, the workout equipment is decent (+0.5 star), and the trainers I’ve seen and spoken to are kind and encouraging (+0.5 star). But that’s about where the positives end. Equipment maintenance is poor—machines can sit broken for weeks without attention.

Bottom line: Save yourself the frustration. Your local rec center is probably cheaper, cleaner, and much more TRANSAPARENT with its policies.

If you're a student, make sure to cancel your membership 1 month ahead or you will be billed an extra month while you're away at school, btw you can't cancel at the front desk or by phone, it has to be an email that takes "3-5 business days" to process. It isn't worth it, you'll only be there for 3 months. Though you will be charged for 5 with 3 actual monthly payment for the summer, another with the annual maintenance and sign up fees, and finally again when you decide to cancel your membership towards the end of the month before you go back to school. That's $200 for 3 months or $66.67 a month ($71.15 a month actually, don't...

I’m honestly not even sure where to start with this ONYX location. I originally joined in December 2024, after switching from Planet Fitness because I wanted something more serious. At first, I was excited, it seemed like it had potential. Unfortunately, that didn’t last long.

The equipment is okay, but it’s easily the dirtiest gym I’ve ever been to. The machines are almost never wiped down, weights are left everywhere, and the showers are cold and unclean. Worst of all, the personal training is a scam—not worth the money, and honestly, borderline predatory.

When I first signed up, I was pressured into buying a 4-pack of personal training sessions with Paul. I felt cornered and said yes just to get it over with. Those sessions quickly became uncomfortable. He started making inappropriate comments about my body—saying things like how I “look good in those shorts.” That is not how a trainer should be acting, especially toward women.

The worst part? I was confused, brainwashed almost. Part of me felt comfortable because he was acting friendly, but deep down I was uncomfortable and mentally drained. I couldn’t focus on my lifts or goals. Later I found out he isn’t even certified to be training clients. He just shows off how much he can lift and tries to impress everyone.

Beyond that, the gym is disorganized and unprofessional. No one re-racks weights, no one cleans equipment, and management is a mess. I waited over a month for my personal training plan and meal plan—which ended up being a complete joke. I understand people are busy, but a whole month is unacceptable.

In contrast, I visited the ONYX in Willoughby Hills and it was a completely different experience. clean turf, gold dumbbells, pool, welcoming staff. Clearly the Twinsburg location is failing to meet the standard.

I’ve been seeing more negative reviews lately, which gave me the courage to speak up. What’s happening here is not okay. It’s harmful to members and to the genuinely good trainers who work there. This location is hurting the ONYX brand, and that’s really disappointing.

I truly hope corporate steps in and holds this location accountable. As it stands now, it’s not a safe or healthy gym environment—especially for women. Save your money and...