China Moon — Restaurant in Twinsburg

Add this to your list of restaurants in Twinsburg to not bother visiting. I was going to order for me and the kids on Grubhub. But I decided since I had to go to the gas station to call and place my order for pick up. I called and ordered exactly what is advertised on Grubhub and they also advertised on DoorDash as well. This is the pu pu platter for two. I have ordered this many times, including recently but again, usually just do delivery. When I got this home to serve my children, I notice a box full of unidentified pieces of something. I called to let them know that they did not get my order correct. Instead of trying to fix the issue, the woman on the phone argued with me, told me that they have not served the pu pu platter For over a year, basically tried to tell me just to eat it because the “sweet and sour chicken is the same chicken and the strips just smaller,”then when I told her the pu pu matter was was on Grubhub, she told it was not and I was looking at a menu from a year ago. I told her I was currently looking at the menu, then she tried to tell me if I ordered from grub hub that I would have got what I ordered. It gets better. She then tried to tell me they didn’t even have the items for the platter I ordered. I went to their actual menu and noticed 1.) true enough in their website they don’t have a pu pu platted and 2.) they have the items listed for what is advertised on door dash and grub hub. If they knew of this discrepancy they should have said something when I ordered on the phone from their online app advertised menus. Regardless, 10 minutes arguing on the phone and no resolution to my problem. Not to mention, the combo plates we ordered were the tiniest portions we have ever received. They really could have just said “ok, we will credit you back half of the appetizer size you did not get half of what you ordered, but instead they decided to argue with a paying, and tipping customer mind you, about something they clearly did wrong. Below is what I received versus the two advertised menus. Neither app says this is available through app order only nor does their website specify certain items are only...

They were over two-hours behind on orders!

Don't ever order from them on a Friday night. I ordered my food at 7:12 pm and it's 8:54 pm and still, they're not here. I'm not even sure if they're coming at this point. I called them at 8:25 seeing as it's been over an hour since I ordered and they said it was almost finished and that they were behind.

I'll be calling them here soon to request a refund.

Update: So it's 9:17 pm and I called them to get a refund, especially since they're about to close at 10. They didn't have a problem refunding my money. Will not do business with them again.

Update: I have yet to receive a refund and it's been five days since the incident. They had the nerve to call me that following Monday to tell me that they would give me a free combo on my next order. No, I...

I’ve ordered from here many times before and have never had any issues. They usually have fast service and good food. However, I ordered 2 orders of general tso and one order of seasome chicken. When the food arrived, they gave me 3 orders of general tso. I was told they would not give me an order of sesame and that general tso was the same exact thing. This isn’t true since general tso is more spicy! I just think that it’s ridiculous that they refused to give me what I ordered and was quite rude. I think it’s going to be awhile before I even try to order...