Computer Repair In Tyler — Local services in Tyler

Not impressed at all I went there with a dropped external hard drive based on what I was told I had a reasonable belief that 90% to 99% would be recoverable.

When I showed it to the representative and we did a q&a and he went to do a little research on it on the bench from my understanding he explained that he didn't see any trouble with the recovery.

So I was charge for a diagnostic test and some days later I was told it was all to no avail.

so come pick it up there's nothing that can be done.

I did some research on the internet and I talked to some other people in the science and technology of recovery and they said sure it could be recovered that was not a problem.

So it is my intention do you have it all recovered buy one of these places.

If they could not at this location recover it they should have not gave me a false hope and a false belief even after testing it on the bench.

And recovered zero and tell me that it cannot be recovered when in fact it can be recovered and they don't have the ability to recover it I should have had that disclosure up front that if it was not easy peasy lemon squeezy we can't do it

That would have saved me a trip and a diagnostic fee and the false hope and belief that they would be able to recover it based on what they told me on the phone and what they told me at the time when they put it on the bench.

So when I say I'm not impressed it means what it says I'm not impressed by people that give me false hope and make promises based on their research and their expertise did they see no problems in the Total recovery or near Total recovery and a few days later telling me there's zero they can do.

that's quite problematic for me and I'm imagining most consumers.

I think a business should make this clear and give reasonable disclaimers and disclosure and not tell people it looks like we can get all of it or near all of iit and then tell you oh we was wrong we can't do anything so just pay your fee.

It's not my business but in business if I had promised somebody something I would deliver it and on the rare very rare occasion if it was unachievable I took the business hit and charge nothing to the customer or client secondly I asked them what expenses was incurred in trying to make this arrangement such as fuel transportation their time and I have paid them that amount of money as a reimbursement.

So I can honestly say after many many years I have never lost a customer nor a client by doing business in this way maybe I'm old-fashioned but that's how I was taught and trained and it's put food on my table and a roof over my head and a reasonable living throughout my life

it would be good if businesses would operate that way today especially sole proprietors or a single or joint business owner at a single location.

I have needed other work done but I have found other people to do it since I was completely dismayed disappointed and felt like I was just dollars and cents to these people.

So your reply to me is what happened and what went wrong everything went wrong and what happened is described up above I'll leave it up to you at this point to decide how you would like to proceed and if you intend on us ever having a business relationship now or in the future.

at this point I have zero faith and zero trust in you only you have the opportunity to correct this problem I know of nothing else I can do I asked these questions at the time and I was given lame excuses so as the owner of the business I shall leave it up to you and how you decide to proceed to correct these errors and what you would do to earn my business.

every business in this country succeeds or fails based on its relationships with its customers and clients.

I will await your response and act accordingly to...

Took my laptop in today knowing that I needed a new internal charging plug in. I informed the front counter that this was a plug in type socket and not a soldered in one. I did my homework the night before verifying this. I was expecting for them to verify my model number, look up the part number for the part itself, let me pay for the part and then order it and call me back in with the computer when it arrives in order to install. I kept being told I needed to pay $55.00 to have a diagnostics check performed. I asked the question why do I need to pay for a diagnostic evaluation when I'm telling you I need a new plug in socket and to order the part. I was then told that during the diagnostics the computer repairman needed to disassemble the laptop to verify the part number on the plug in and would have an answer in an hour or less. I found this strange as technology today would normally have the part number at your fingertips. I'm thinking maybe they want to open it up to verify if that's the only issue which in this case I knew it was the plug in. I left it in their hands and decided to go an have lunch at a local diner about 1 mile away. I had no longer sat in the booth at the diner and opened the menu when I received a call saying that I needed a new plug in socket. It hadn't been 10 minutes since I left so the first thing going through my mind is there is no way you could have disassembled and assembled my laptop in 10 minutes. Upon arriving back to the computer place I discovered that no disassembly was done, only checking by model number what the part number would be for the plug in. Seriously, are you going to charge me $55.00 for looking up a part number for a part that I had told you was the problem. There was no diagnostics done. Discussion with store management went nowhere. Tried to compromise saying if you want me to pay for the 10 or less minutes you looked up the part number then add that 10 minutes to when you have to replace the part for labor I will. They were happy to keep my $55.00 and not work with me at all. As a business owner myself I couldn't imagine treating any of my clients like this. Having a good business rapport with my customers is important to me. I can only hope that giving this review will prevent someone else from falling into...

Some issues were as follows: They said they weren't busy and could get right on the PC that was brand new. I had to call several times and the girl at the front desk would just tell me they same thing every time. That it was "In process and they will call me back" But they never did call me back. I dropped it off on a Sat and they never called me once and they had it until Wednesday! We figured out the problem ourselves and I called to tell them we had put in the wrong mother board by accident. They didn't even realize that until we told them. So we paid a diagnostic fee for nothing really. My biggest issue was lack of communication with them. Secondly, I understand time is money but they couldn't diagnose it. Thirdly, they didn't offer to repair it by quoting me on the cost of a new motherboard and installation. The manager noticed this right away and tried to remedy the situation but I felt in the end a bit judged on our computer building skills and it felt like it was more on the quest for more money by requesting they build it instead of asking. If they would have refunded the diagnostic fee I would have left much happier. Then I would have been more open to using their services in the future. I appreciate that the manager said she will waive the next diagnostic fee if we continue to have them work on building it. But it isn't neccesary because they building skills...