Jos A. Bank — Local services in University Park

The manager (Kenneth Baxter) is beyond extremely rude. My fiancé was hesitant to go to this location again because the last time we had gone, he picked up a suit he had bought and had altered, Kenneth rolled his eyes and clearly seemed put out when my fiancé asked to try it on. We couldn't believe how rude he was and thought maybe he was just having a bad day. This time we went and Kenneth rolled his eyes and breathed heavily when we had a few shirts stacked that he had planned to try on. Kenneth was trying to put them back and he said it was his job to keep the store clean after I asked him if it was ok since I could tell he seemed annoyed. My fiancé goes to the fitting room after we find a few more items, both in XXL and XL. He gave me about 4 of the items that did not work and I was going to put them back (I've worked in retail before and I try to always be courteous and return the items from where I got them). I was told to put them on the table and they would help me. I put them on the table and I went back to find a different size on one of the shirts, and when I was headed back to the fitting room area I was told by Kenneth, "We can't be doing this anymore, you can't be undoing shirts that are folded." I said how is he supposed to know if they fit, he directed me to the sale rack where they had shirts that were already unfolded. I said he tried one of those and it fit completely different even though they both said "tailored fit". He told me he now has to take these out of inventory for 24 hours because of COVID and it's hurting his inventory. When he approached my fiancé and told him the same thing, he said if you're planning to buy it you can try it on. I guess Kenneth assumed we were there to play dress up and not buy anything. We did make a purchase, however we do not plan to ever visit this store again because of how rude Kenneth treats people. Perhaps he shouldn't be in customer service since it's obvious he doesn't like people/customers. I thought maybe it was just us he doesn't care for, but after reading other reviews I see we aren't the only ones. I hope Kenneth gets the help he needs because he's clearly not a happy person and no one should have to...

The manager of this store's name is Kenny Baxter. This gentlemen is exceptionally rude and unprofessional. I am not overstating anything when I say that this gentleman was the second worst experience with customer service/manager that I have ever experienced. I just spent a few hundred dollars in New clothing and tailoring. My tailoring was ready; someone else called for me to confirm that my clothing was ready. I was listening to half the call because we were at a restaurant. There was no yelling, whatsoever. The manager hung up the call, so I called because this was alarming. This manager was the second most rude manager that I have ever dealt with. When I told him that I would no longer be patronizing his store and that I was prepared to spend quite a bit of money on custom suits (because apparently everything was going off the rack; and they discontinued the traveler line, which I loved bc it fit me so well) his response was "everyone says that." He refused to confirm his name, because at this point I was calling him out on his lack of professionalism and how you do not hang up on customers, period and his utter lie (he said he was being yelled at) which he was not because I was sitting at the table. He also refused to give me an email or phone number for calling to file a complaint, citing store policy. -- I called other Jo's A. Bank an other location to confirm this information. This other manager apologized Mr. Baxter's conduct and he gave me the number for customer service. I was also told that Ralph Russo (sp?)was the regional manager and that I may get a call regarding this.

Aside from this, I was not impressed with this location on my prior visit, but I would have given it a 3/5 because the associate was like overly,...

I don’t usually write reviews, but when you walk into a store and three employees collectively deliver what feels like the Avengers-level customer service of menswear, you have to say something.

From the moment I walked in, it felt like I was entering a master class in professionalism. All three associates—whose names I wish I could put on a billboard—were prompt, genuinely helpful, and astonishingly knowledgeable about everything from fabrics to fit to “why this suit makes me look like I just got a promotion I haven’t even applied for yet.”

The store itself? Immaculate. I mean, you could probably eat off the floor (but please don’t, because they might have to tailor your pants afterward). It was well-stocked, organized, and somehow felt upscale without being pretentious.

What impressed me most, though, was how these three worked together. It wasn’t just service — it was symphony-level teamwork. One measured, one grabbed options like a lightning-fast fashion ninja, and another gave advice so sharp I felt like I was getting free consulting from a stylist to the stars. They made what could have been a stressful shopping trip not only painless but actually fun. I caught myself wanting to take a selfie with them by the end (and I’ve never said that about sales associates in my life).

If Jos. A. Bank corporate is reading this: please, give these three a raise, a medal, or at least their own reality show. They absolutely crushed it and turned what I expected to be “just another errand” into one of the best retail experiences I’ve ever had.

I’ll definitely be coming back — mostly because I know I’ll leave feeling like James Bond with...