Stacey's Bridal, Prom & Formalwear — Local services in Urbandale

My sister, myself, and the rest of the bridal party went to Stacey’s to pick out our bridesmaids dresses together for my sisters big day.

We all agreed on a dress that we loved which we ordered on March 9th. After paying for our dresses we were informed that our dresses would be in by the end of July. We didn’t receive the dresses until August 9th (2 weeks before the BIG day). I say THE dresses instead of OUR dresses because somebody messed up and we received the wrong dresses. The dresses were not in any way close to what we had ordered. The only thing right was the color. Stacey’s offered to have them remade and shipped again but we wouldn’t receive them until 2 days before the wedding. Which would not have worked due to all of us needing alterations, pre wedding activities and other appointments, as well as the fact that we all lived an hour and a half away.So we decided to make due with the dresses they sent us. When I went in to get my dress altered a week before the wedding we discovered that my floor length dress was approximately 4 inches to short. I’m 6 feet tall so I had ordered and paid for extra length to be added to the dress which clearly I did not get. When we confronted an associate about the issue I was argued with and told that I did not order nor pay for extra length. It wasn’t until our receipts were pulled that the associate realized I had in fact paid for extra length it just wasn’t ordered. When asked how they could fix this I was told it would be fine and nobody would even notice that my dress was to short.....ummm okay? One of the seamstresses was extremely rude and would not listen to any of my requests for alterations. I had to ask several times for her to open up the arms due to it being pulled up and fitted so that it would fit correctly that the dress was sitting very uncomfortably in my armpit. Each time I asked her to do so I was told no you’ll be fine with it how it is. It wasn’t until I became very frustrated with her that she agreed to do so. The dresses were altered so quickly (25 minutes total for 4 dress alterations) that it wasn’t done correctly. The bra cups that were sewn into the dress were visible through the fabric, the “ruffle” pattern on the chest is no longer there, and we ended up having to hem my dress up to my knees so it would look semi decent. Being the maid of honor it is common to have a different dress than the other bridesmaids, but this is definitely not what my sister had envisioned for her wedding day. We were offered and accepted a half refund of what we paid for the dresses which was only allowed to be put onto our debit cards. That was almost 4 days ago and I still have yet to receive the refunded amount.

After everything that we went through I wouldn’t recommend going to this store. I can’t speak for the other girls in the bridal party, but I was extremely disappointed with my experience here with the exception of Shannon. Shannon was very helpful and listened to our concerns and did everything she could to help us come up with a solution.

If you do make sure to order your dresses at least 6-8 months in advance seeing as it took us 5 months to receive whoever’s dresses...

Update: The 4 times the owner is referring to is when they let me come in to try an unfinished dress on, when they did the back they were supposed to do, and when they had to fix the cups once the straps were fitted. Also I’m confused why they’re acting like the new neckline was such a burden when the emails said they have brides change necklines and such quite a bit. Attacking me for sharing my experience is pretty sad, and I now feel no guilt for my review. Absolutely no disrespect to Aida, it just isn’t what I wanted. Apparently any new moms should steer clear or she’s going to turn you away I guess. editing again to address that the brides are never neglected when I have an email of apology because my fitting was rushed and not how a bride should spend her last moments in that store and that it was because of prom.

Unfortunately, I’m really depressed about my latest experience here. When I first got my dress the girl who helped me was great. However, recently there was a lot of confusion. I was charged for an alteration that didn’t happen (which WAS corrected), I was rushed through one of my fittings to cater to prom people, and I’m not happy with the final result. Nearly cried on the way home. The straps look weird in the back, there is still a gap on the side of my breast, the clasp and zipper clearly show. There was too much confusion and too many things being thrown at me a week and a half before my wedding. The reason I bring up being charged for something I didn’t get is because I feel there is lack of communication within the store resulting in stressing out an already ball-of-nerves bride. My dress wasn’t even finished at that first “final” fitting which I found out afterwards. Also, saying “it’s prom season and it’s busy” truly made this bride feel so uncared about and like prom was more important than my wedding and feeling/looking my best. When I left I did say the dress looked good to avoid having to deal with any more alterations or trips, as I’m sure there will be a reply mentioning that. I guess if you’re shopping for prom, this is the place for you. I don’t like writing negative reviews as I like to give the benefit of the doubt, but I left this place in tears or crying three times cause it felt so chaotic. Photos are attached of before and after. I did change the neckline which may have effected how the straps now sit, but I wish that was communicated because it looks like there’s so much fabric missing. Just looks rushed to me. And the clasp and zipper actually make me want to cry because they’re so noticeable. Also I thought the bustle would be undetectable, but there’s clearly weird extra buttons and strings. I asked a family seamstress who said the bustle should be undetectable, so I guess I’m at a loss. When the v back was supposed to be created, I didn’t think they’d chop off all that fabric, just make a sleek V which keeping the fabric under the arms. This may be an all over the place review, but it’s 5 days before my wedding and I hate my dress. The only thing likable is the new neckline, but even then the boning is super pokey and noticeable. Maybe my expectations were too high, just not...

I must say, I am very disappointed that I had no clue Stacey's did Bridal! I did not use Stacey's for my wedding personally, but now I definitely wish I had. First let me start off by saying this visit was for my friend whom is getting married, and not for myself. This was our 3rd bridal store, first was the store I purchased my dress from which went well, but she didn't find "the one" and second - David's Bridal - which there is absolutely NOTHING positive about this experience. We felt rushed, the attendant didn't listen, told my friend to bring less "opinions" with her next time, and didn't smile once. Stacey's totally changed the game for the bride-to-be and all of us. We were greeted by our attendant - Jessie A. the minute we walked in with a kind welcoming smile (the same smile she had the entire process). Shortly after walking in, the owner - Stacey walked around the corner and also greeted us with a welcoming smile and made us feel at home. A. This place is HUGE. B. It is CLEAN. C. It is very well organized. D. Every single employee here greeted us or gave us a friendly smile and acknowledged us which was wonderful. Jessie had already pulled dresses prior to our arrival that matched the description of the dress my friend was looking for to be "The One". After trying on the 1st one, Jessie made sure to ask the bride why she didn't like it and what she could do to make it better. She listened and continued to alter the dresses she grabbed based on the changes the bride asked for. Key Point: She listened and didn't bring out the exact same thing over and over again. After about 4 dresses, Jessie and Stacey came in and based on the feedback from my friend, they went out and hand-picked one they thought would be perfect. Stacey had us cover our eyes until the bride-to-be came out and got situated so we could all be surprised. When we opened our eyes, it was like we were living in her fairy tale. It was perfect, the bride-to-be had the biggest smile on her face and you could just tell her heart was happy and without hesitation knew she had found the one. From the minute we walked into the door to the minute we walked back out an hour and a half later, the experience was nothing short of perfection. These guys know how to make such an important occasion special in every way for everyone. Thank you Jessie, Stacey, and everyone that was there for making my friends bridal gown...