Verizon — Local services in Uxbridge

Didn't have as great experience as other customers. I recently bought a pair of wired headphones for my phone. I used them for less than 2 weeks and the right ear bud no longer works and you can hear the parts rattling in the headset. I went to return them and at first the person I spoke to didn't believe that I bought them there until I showed the receipt. He said they could not take them back and I had to go directly to the manufacturer. Then he said he couldn't take them back because of Covid. It was almost like I was bothering him that I was in the store at all. I never write a bad review as I have been in the customer services industries for many years, but this was beyond brutal. I have never heard of a store not honoring a return after breaking. Especially since it was less than 2 weeks since I bought the headphones and had the receipt to prove it. My family will not be going back to this store and won't be recommending it to the...

Please avoid this business at all possible. I honestly don't think there a legitimate business. Can't speak to upper management they apparently don't exist and never call back. Purchased a couple devices from them. The gentleman Moses helping us nice guy personally but royally screwed up our plan and billing. Tried calling when I did not receive a bill and he said don't worry credits we owe you will cover it. Weeks later our phones are shut off and missed important phone calls. Had me call verizon Corporate where several charges where added and were not authorized. They don't call back they don't fix your issue your completely on your own. Had to fix it all myself through...

PROS:

-I chose this location because the location at the Shoppes at Blackstone Valley has rude employees. The Uxbridge location, the people are extremely nice. -It's nice to talk to a person face to face and not deal with stuff over the phone. -My daughters phone arrived a day early (YAY)

CONS:

-Tried to charge me a setup fee I knew nothing about. -Setup my daughters phone under my number and deactivated my daughters phone which meant i had to call Verizon to have the issue fixed.

My advice, make sure you let people know of fees in advance so they don't feel like they are getting swindled... also, pay closer attention to make sure you are updating the...