Current Home Technologies, llc — Local services in Vancouver

TLDR: Don’t let Current Home Technologies install anything in your home, if you want service after the fact. They will waste your time and money.

Edit added after owner response: The actual last email was mine and there is a very long chain(not included on purpose I'm sure) to the owner, disputing everything in the one sided email copied below. Buyer Beware.

Original: We bought a home with a previously installed Crestron A / V system and an alarm system in 2024 and Current Home Technologies was the installer of both in 2013. We wanted to have them come out to fix a couple malfunctions in early 2025.

They spent a lot of time at the original walkthrough talking about how old the system was - and how they have never heard of these issues before (but they are the largest Crestron provider so that seemed odd). I tried forwarding support information with a lot of deep diving online showing others with the same issues, to get the ball rolling and asked about a scope of work that could include these specific issues. They took 2 weeks to get back to me with a service call contract, with no specificity on it, and a lot of ‘we don’t know if this will actually help’ type language and the owner repeatedly communicated that these were new issues to them.

Patronizing and overly polite emails from the owner followed with lots of “they have to prioritize our new installs, “I should call the manufacturer on my own”, “if I had a service contract, we could do more”, we are busy and can help you “as time allows”, “we advise a full system reset”. I said I’d wait - and also I kept asking if I can get a call back to discuss - but nope they only deal in email or texting (and are not available on Fridays).

In our first service call walkthrough Current Home techs destroyed my brand new, out of the box modem, that was hooked up, connected, and functional when they arrived (and of course charged me for the time their installers were here), so I was a little cautious about just having their techs come out and work on a high-end system without a detailed understanding as to what they were going to do. Upon follow up with the owner about the burned up modem, he told me that the modem destruction couldn’t have been their fault (really - despite it being fully functional, new, and working, until they connected to it).

After not getting anything substantial returned via email, over detailed concerns with possible fixes listed, and no changes on a defined scope of work, my husband and I decided well, we should at least start with their system reset idea, because they’re saying they don’t know how to fix it and and then we can go from there, since it seems like they are unwilling / unable to do more without a system reset. We dodged a bullet. We went back to sign the quote and it was gone. We found out the owner pulled it and blamed us because we didn’t decide ‘quick enough’ (a week had passed, this was a day off for both of us). So, they needed two weeks to provide a basic scope of work with no specifics, but if you are busy and need a week to discuss something on a day off, that is too long, the contract didn’t list an expiration that I saw. I began speaking to others, who have used Current Home. They have confirmed similar ‘declining service’ experiences with the owner. One person said, “I thought I warned you about them’ (which I guess I had forgotten).

It seems like they just are interested in new installs for golf simulators, or other high end audio / visual products, or getting into the next Clark County Parade of Homes, Clark County Home and Garden Show, or BIA vendor lists for new installs, but not providing actual service as their installs age. Existing home realtors, home buyers, and anyone that wants an audio visual company that will stand behind their work, be wary and look elsewhere. Since then, I found some people who would service both systems, and they have fixed the issues. Don’t let Current Home hold you hostage - look at the other reviews too, the negative ones are all...

Current Home Technologies (CHT) was hired in late 2013 to install network, telephone, cable, and security wiring in our new home which was under construction. CHT did not label wires which made it difficult for both our home entertainment system and security system installers to determine the function of each wire. In fact, the security system technician was not able to locate where the security wires from the doors and windows came together. When we called CHT for assistance, we were informed that because the CHT technician had completed his scope of work and it was no longer CHT’s problem. CHT suggested that perhaps the missing security system pre-wire was covered by one of our other contractors, perhaps behind drywall. If that were true, CHT technicians should have informed us that the wires were covered when they returned to install the finish trim, allowing us to take appropriate action. The very fact that CHT dismissed us when we called for assistance showed a lack of customer care and professionalism. In addition, CHT installed our central vacuum system and supplied the vacuum equipment. A piece of the vacuum hose was defective so CHT obtained a replacement from the manufacturer as a warranty claim. But CHT invoiced us for half their service charge for placing the warranty claim. Because our other construction and appliance contractors/vendors make warranty service calls without charge, we assumed that CHT would also. If we had known that CHT charges for warranty calls, we would have contacted the manufacturer directly without...

I recently moved into a home that Current Home Technologies was hired to set up the security system and surround sound equipment back in 2021 when the home was built. When the new homeowners moved out, they had Current Home Technologies come out to cancel their service and remove loaned equipment.

Once I moved in, I noticed that the DSC security panel's installer code and master code were not reset back to the default codes when it should have been (as explained by Tony, the founder and CEO). Tony refused to send a technician out to reset the installer code (which would be a very quick and easy) even though it was due to their own error for not resetting it in the first place. As a result, they instructed me to just factory reset the panel myself, which will require a much longer process to re-enroll every sensor and device in the home.

Pretty disappointed in their customer service as this is a mistake on their end and they're unwilling to correct it. They also had the audacity to try and "sell" me on starting monitoring service with them. This is definitely not how you get new customers and more business.

UPDATE: Over one year later and they still haven’t “been in the area”....