Tiffany's Flowers — Local services in Vermilion

• edited after the response from owner * Tiffany, here’s what I suggest to you. Read through your reviews. See how many people have had the same thing to say about you. About your rudeness and argumentative personality. There’s no way that many people could be wrong. You should leave the dealings with the public to the employees who have the skills to do so, as you are definitely lacking them. You can argue with me all day long - apparently you aren’t as busy as you say. But I’m hoping potential new customers see this and choose to go elsewhere for their own sake. The fact of the matter is, that I gave you my order, exactly what I was hoping for during our initial interaction. You didn’t listen. You cut me off several times. Tried to hurry me and my son out the door. As I said before, a 17 noticed your poor behavior. And if you were confused at all about what to match with what, it is YOUR responsibility as the business owner to clarify with customers. You were too busy shooing us out the door to care. But please, seeing as how you are the type of person who is never wrong, please feel free to argue instead of saying I’m sorry, we didn’t get your order correct. I’m thankful today that this experience took me to Off Broadway Florist in Lorain. They were amazingly helpful. Everything someone would expect when purchasing from a small business. **

Been a past customer of this shop and I will not be purchasing anymore things here. I went in with my son to order a prom corsage a week ago and tiffany took our order. We asked for specific flowers in it and she was seemingly annoyed that we were even in the store. She kept cutting me off saying “ok, ok you can pick up Saturday”. We walked out an my son said he felt that she couldn’t wait for us to leave. Sad. That’s his buying a prom corsage experience. I picked them up Saturday and tiffany asked what I needed. When I told her I only needed the corsage and that his date was picking up the boutonnière she was short again saying ok ok basically not wanting me to speak. Or that she had heard enough. Once I saw the corsage it was not what I ordered. The employee who made it came out to tell me that’s what was on the ticket. I said that’s not what I asked for. They both told me they were out of orchids and there wasn’t much they could do. So I paid for the corsage I didn’t request and left. And I won’t be back. And I will make sure that people I know who need flowers make a different choice . I don’t know what changed there, but this is not a welcoming place especially from the owner. Apparently she doesn’t need...

My wife and I chose Tiffany's Flowers for our wedding and this was our experience.

The initial meeting with Tiffany seemed to go well. She was attentive and experienced in what we were asking for and we were excited to have her as part of our day. Everything we asked for was very simple and clean. We shared photos with her to help explain what we were looking for. She suggested a cascading bouquet rather than a smaller round or hand tied bouquet to accentuate the style of the wedding gown, to which we agreed and asked for a quote. She included everything we asked for in the quote and it seemed reasonable so we gave her a down payment. The final meeting a few weeks before the wedding did not go nearly as smoothly. She made jokes about changing colors and flowers right before the wedding, even when urged that it was NOT funny. She went back through the quote and explained again what each line item meant. She promised to be there to pin the boutonnieres on the groomsmen, groom and fathers. We arranged the delivery of the flowers at the church and the reception space. She even asked for our table layout so she knew where to place everything. Everything seemed to be okay, despite the off-putting comments and mannerisms.

This is what actually happened: the flowers were simply dropped off. Tiffany was not there, her employee had no idea where the flowers went at the reception space, and I witnessed the employee breaking one of our larger vases. The bridal bouquet was not at all a cascading bouquet as she had talked us into and we paid for, and the roses in it had brown spots on them when they were delivered. She broke her promise about helping pin boutonnieres and they were wilted coming out of the packaging. We thought we had the wrong flowers because they didn't match what was discussed and they looked several days old already. The centerpieces were not close to what we had shown her pictures of and we wished we had not used the florals and greenery at all in our centerpieces.

When we returned the handful of vases that were provided for the bouquets, no one asked for our name, date or even location of the wedding, let alone how the...

As a lifelong vermilion resident I love supporting our local businesses, but after this final experience with Tiffany herself I will not be supporting this business anymore. I have ordered from her numerous times, multiple times I have been pleased. In the last year I have had nothing been horrible experiences. My husband sent me roses a few months ago that wilted the next day, Tiffany was snarky about it but replaced them, I ordered wreaths from her and one of the wreaths had bugs, due to my poor experience the previous time with her customer service I tossed the wreath and called it a loss. I never said anything to anyone about my poor experiences as I wouldn’t want to hurt a local business, but no one else should be wasting their money. My daughter in law purchased flowers for me and they arrived on a Wednesday, they had a burnt rubber smell to them and by Saturday they were all dead and wilted. Tiffany again very quick to defend and rude to my daughter in law. Asking that I bring the dead flowers back to her shop and she will replace them. Why would anyone who was sent a gift need to bring the flowers back because of your failure? Highly suggest working on your customer service skills. My future daughter in law had an appointment to meet with her Monday about flowers for their wedding but that is now not happening. Tiffany can thank her lack of proper customer...