Verizon — Local services in Vernon Township

We have been loyal Verizon customers for over 20 years. Recently, my iPhone was having issues and I had to upgrade. It made sense for me to upgrade to The newest iPhone. When I came to the store, the gentleman was of course, trying to upsell me and have me get other lines for our two younger girls who I felt were not old enough nor ready yet for phones. After declining a few times, he finally got the point that I was not going to budge.

We are on our grandfathered plan as I said we had been customers for over 20 years. The gentleman named Ryan kept telling me that I was not able to upgrade to a iPhone 16 without switching my plan. He told me the iPhone simply would not work. I would be not able to use the phone as it would not be on the correct network (I believe he said 5G if I’m not mistaken) he told me that I would have to get off the grandfathered plan and switched over to one of their newer plans that would work for the phone. It didn’t seem right to me as usually I did my upgrades in Erie at a corporate store and they told me to never get off the grandfathered plan as I would never get it back.

This Sales representative I believe his name is Ryan kept insisting that it would not work and that it would be wasting my time by upgrading if I did not switch my plan and blah blah blah…. My bill would increase significantly if I were to do this, and I would never be able to go back to the grandfathered plan. I had elaborated to him what I’ve been told before by other Verizon reps and that I did not want to do it.

Long story short- guess who upgraded their phone to a iPhone 16 pro max and didn’t have to change their grandfathered plan…. Me!

He was blatantly lying to me in my face. Do not trust this Verizon in Meadville as it’s only an authorized retailer and not a corporate store. Speaking with Verizon corporate, they were completely shocked that a Verizon sales representative would try to steer me in that direction and mislead me like that.

Our family will absolutely never do business with this authorized retailer in...

Went into the store on July 4 at 5:00 p.m. due to my son's phone being broke. They closed at 6:00 p.m. figured we had an hour to upgrade. We walked in the store and were never greeted we walked up to the sales man and he had no clue about the features of the phones we were asking about he went to the back open up a Box of a new phone and tried to sell us that 1 without explaining us the options . Tried to talk my other son into an Apple watch for $18 a month I asked if that was the only fee and he said yes After asking more questions and pushing a little harder I was informed that you Also have to purchase a data package that he never told us about he was going to have us by this Apple watch under the assumption that it was only $18 month without knowing the other fees this is the 2nd time that I have visited the store and the customer service is absolutely horrible they act like you are bothering them. Unfortunate for such a small town to have this type of a business the 1st time I visited they told me there was nothing that I could do about my broken Phone customer service is seriously lacking here. I don't enjoy dealing with Verizon online I like to talk to real people but not when they're rude. One experience was bad enough but two experiences I understand it was the 4th of July and he probably wanted to go home but he had an hour and I'm sure he would have made big commission off of our purchase. Disappointing and I would never recommend Going to the store I asked for manager and they said there isn't any they're so who was in charge if you do...

We simply needed to upgrade our phones and switch to a higher-GB plan. We had to wait 1 hour for an employee to be available to help us. The employee was very unclear about how the new plans work and what expenses would show on our new bill. He did not tell us of hidden fees on multiple occasions and even pulled a $20 bill out of his own wallet and slammed it down on the counter in response to our questioning of a hidden fee. He claimed to have transferred all of our data from our old phones to our new phones, but the process was done incorrectly and we actually lost all of our data that we accrued over the past 2 years.

When we finally finished 2 hours later (a total of 3 hours for the visit), we immediately started getting text messages warning us that our data was 99% full even though we were supposed to have doubled our data in the new plan. It took another 45-minute phone call to Verizon's customer support to realize that he hadn't actually updated our plan at all, and luckily the customer service representative was able to correct the mistake. Additionally, we found out that the employee had included insurance on our phones even though we had declined the service at the time of purchase. Verizon experiences are typically bad, but this was way worse than any experiences in the past. Worth switching to a...