Swiss Cleaners & Uniform Services — Local services in Vernon

I have been going to this cleaners for many years and I have had some difficulties but this one has done it for me . I got a email saying bring your suits in and get a discount. So I brought my suits in and got them clean . When I went to pick them up I noticed they did not apply any discount. So I told the lady that I got an email saying suits cleaned at an discount she actually looked it up and could see they in fact sent me the email but in a very condescending voice told me I could not get the discount because I did not tell them when I dropped off the clothes that I wanted to apply the discount when. I told her I did not pay for my clothes yet so she could apply the discount. She again told me I had to tell them when I dropped off the clothes that I wanted the discount. If she could look it up under my email and see they sent it to me and I actually brought my suits in to be clean wouldn’t it be atomic to give me the discount. And after I mentioned it they would give it to me . Well she refused to give me the discount so you sent me and email got me to bring in my clothes and then charged me full price. Sound like bull to me . A Laydy had a similar situation right before me . I will be looking for a new cleaners. In the past few weeks I have spent over a hundred dollars at this place. To be cheated out of...

I manage a heavy equipment repair shop in Hudson, New Hampshire, and I’ve had an absolutely fantastic experience with Swiss Uniforms out of Vernon, CT. Bill Firetto and his team go above and beyond in every way. Their communication is excellent—they are always quick to answer the phone, reply to emails, and follow up to make sure every detail is handled.

Whenever I have a question or need an adjustment, Bill takes care of it immediately and with a positive attitude. He makes the entire process effortless, whether it’s adding uniforms, fixing a delivery, or making changes for my team. That kind of responsiveness and care is rare, and it shows how much pride they take in what they do.

The level of service Bill and his team provide is truly top-notch. They make me feel like a valued customer every single time, and I couldn’t be happier with the...

I grew up in Ellington familiar with the Swiss Cleaners from when I was a child, I had fond memories. I moved away and recently returned to the area and dropped off a jumpsuit with some stains. I picked up the jumpsuit with many more stains including a couple of brown areas along the seam. I asked for the manager to call with an explanation. I received a call back with no explanation other then “that is how it was when we received it.” A week later, I received a hand written “thank you “(everyone must get one) from the manager at the cleaners asking me to give a call if I had any issues from my experience. I had already done that. Also, asking me to consider an online review if my experience was perfect. Really… I felt like a number, and rate this business with less then desirable customer service. I was very...