Staples — Local services in Vero Beach

It would be really nice If Staples of Vero Beach hired enough staff to complete jobs when you walked in there to have them done. All I needed was a book bound and they told me it would be a pick up order for two days later. And considering that this is a book that I have to walk in with, and physically hand to them in order to have it bound, there was no way I could place the order online in advance, and then go and pick it up when it was ready. Therefore, I had to stand in line and wait behind other customers just to be told that I couldn’t actually have the work done at that time, and instead I would have to come back a second time to pick it up. Yet they are fulfilling orders for other people at the time that they are placed. The reason given for not being able to do it right then was because of other customers in line. I have used Staples in Fort Pierce several times for binding books and they have it done within 15 minutes, with multiple customers there.

This is an issue of logic and common sense, and the reason why I am adding this comment to the review is because of the way the lady at the copy and print counter handled the situation. She literally threw up her hands and said, “well I can’t right now”, as she looked at the line behind me, and also gave me a look as if I was supposed to already realize that she was going to skip over my order and take care of the orders behind me, rather than fulfilling the order of the person in front of her at the counter, and then taking care of the order of the next person, and so on. This is also a management issue, considering that it seemed like they were understaffed to the point of not being able to do what they are...

I went to this location on Monday 4/28 to return an Amazon package. I was waiting in line and was the next customer to be called. There were customers behind me and an older gentleman walked up on the side of the line. The cashier name Michelle proceed to looked at him and said I'll take him next. I said but I'm next in line. She looked at the man and he said she's next. I went to the counter and she said that I had to take my return to the UPS store. I explained that I did and was told to come to Staples. I walked the store and was in the process of calling Amazon when another gentleman walked up to me and asked to see by scan code. He said you're in the right place. So I went back in the store and the other customer service guy scanned my code no problem. I don't know what Michelle's issue was but she gave me poor customer service. My first issue with her was the fact that told me she was going to wait on the other gentleman when clearly he was not the next customer in line then to say I had the wrong code. I guess she didn't wanna wait on me which is why she did...

KELLY has Very poor customer service! Very prejudice towards customers of color. I have visited multiple times to ensure I wasn’t just having a bad day or the employees. After my third visit I noticed that every visit is unpleasant towards me even if I attempt to be overly positive. I have visited and have never been greeted with a simple hello, how may I help you, or even a smile. Meanwhile other customers they will greet, smile and seem happy to help others. I have encountered a few hostile employees that really had me unsettled. One visit in particular an employee refused to touch my merchandise that I was purchasing and requested for me to bag my own items. I was taken back by this action because never in my 40 years of living that this has happen to me. I’m just really disappointed in the place of business. I hope that someone can read this and adjustments are made to avoid this type of behavior and situations with regards towards...