JCPenney — Local services in Victoria

Went in to spend a few hundred dollars on cookware and after thirty minutes of shopping walked out without a single item. It certainly wasn't because I didn't find what I wanted but because I couldn't find any prices on any of the items that were displayed. NOT ON A SINGLE ITEM. All that was on display was a sign that read "Buy More Save More." How can you buy more if you don't know how much it initially costs? Finally, the entire time I was there I didn't see any store employee to help me with any questions or concerns about the cookware. As I was walking out the store I finally saw a young man at the register. I complained to him about my concerns and all he did was apologize. I walked out the store not spending a...

In the middle of the transaction, their POS shuts down and the cashier simply says “ooh you’re going to wait for a long time.” It ended up being true, we’ve been here for almost 40 mins just standing while the other are getting checked out. Not one manager came to check up on the situation and the employees did not even seem apologetic about it. It is really inconsiderate of them to make us wait like this when it is not our fault if their computer shuts down. Mind you, I have a 2 year old toddler and other places we have to go to. Y’all need to make the necessary updates on your ancient computer system and also work on your customer...

No. Not enough registers to check out. I do like to shop there. I can always find too much.

I love your purses but when I get home and put my stuff into the new purse it may not work.

Pennys has been so good to me when I take a purse back as long as I get one that’s the same brand and price. We don’t live in Victoria so it’s hard to return the purse. I never can find my receipt but they work with me and I have exchanged purses a lot. A purse has to fit like a pair of shoes! The last time I changed the dept . head had an attitude with me. It’s okay. I deserved it. I have changed too many times! I do like Penny’s. Just...