Victoria's Secret & PINK — Local services in Victoria

Exceptional customer service! I had a unique return transaction that I was sure they would say no to (don't toss your tags and receipt, ladies) but despite the difficulty of it, the girls went out of their way to make sure I was able to make my return. (I DID have my VS card with me, and that's essential or they cannot do it.) They didn't make me feel like a burden, or reprimand me for my mistake like many other stores would have. At 38D3, it's also hard for me to find bras I don't already own, and this store had several! I got two new, was able to make my return, and walked out feeling like my business was truly appreciated. Kudos to Alicia (hope I got that right, girl!) for being AMAZINGLY helpful and kind! What a...

The last several times I went in, I went after the store had closed, because of the mall closing early (which I wasn't aware of- I don't live in Victoria.) The employees were EXTREMELY helpful and stayed open later only to accommodate me. They helped me along the way with anything I may have needed and kept checking on me the entire time. I tried to go in and out, because I knew I was holding them up, but they told me it was no big deal and were very genial the entire time. I was very impressed with the staff on...

The staff were all very pleasant. I couldn't help but notice how run down and dirty the store is. The drawers holding different products were scratched and dirty, and the carpet on the floor was, well filthy doesn't do it justice! I was happy to grab my body spray and be gone! The thought of actually trying things on in this environment makes me shudder. You can do better...