Best Buy — Local services in Victoria

Went in about a week and a half ago to get a new battery for my iPhone. They didn’t have it in stock so they had to order one, not a big deal. They tell me when the battery comes in I can schedule and appointment to come in and have them do the repair. I get a call yesterday, Thursday, saying the battery is in and I NEED TO COME IN IMMEDIATELY to get the repair done if not they will send the battery back within 24-48 hours. I asked them if I could schedule an appointment for Sunday since I have work until then and live 30-45 minutes away. They tell me absolutely not and I must come in or start the process over. So I ask if I can come in Friday to which they say yes but I need to come in before 6 since it takes an hour and a half to two hours to complete. I take off of work on Friday and get there at 5:30 and when I tell them what I’m here for the worker tells me the repair guy is about to leave and I will have to leave my phone overnight or drop it off in the morning because he isn’t going to start on the repair until the next day. I told her what I was told on the phone and after checking with the repair guy a second time tells me he can start on it now but if it takes longer than 2 hours or he breaks something then I will have to come back tomorrow. I tell her that I have work tomorrow and can’t leave my phone since I need it for work and she just shrugs and tells me that there is nothing else they can do. I am extremely disappointed in the service I failed to receive and am frustrated that I had to take off of work and drive for nearly an hour just for nothing to happen and being given the run around by the...

The service at this location is below par. It seems no matter when I enter this store, the only persons I make contact with are the loss prevention attendant at the front who greets and the person I check out with at the registers. Not sure how BB stays in business. Unfortunately this has been a growing trend in BB for quite some time now. The only reason I give it 2 stars instead of 1 is because the one or two times I needed something electronic in a pinch, BB happened to carry the product. Other than that, BB is a good showroom floor, when stock is available, for Amazon or another online electronics retailer. Update: This store does not know their Price Match Guarantee. Amazon Prime is not excluded with the exception of Lightning Deals or deals with a clock which is understandable. Prime is a value for shipping and other member services, I understand that. Prime should be matched otherwise. The Price Match Policy is on the BB's website. Also, Warehouse club prices, like Sam's are not excluded according to the policy as long as they are local and have the identical item in stock. Yet, in this store they deny pricing. See the policy for yourself. I would appreciate consistency from this store. I am yet again reminded of why I choose online retailers over BB and...

This store isn't exactly a shining example of customer service, but it reflects how they typically interact with their patrons. During my first visit, the only staff member who acknowledged me was the man at the front desk—and that was after I had been in the store for 34 minutes! It might have been acceptable if I didn’t need help during that time, but I had a specific item in mind, located it quickly, and was ready to check out. Unfortunately, that wasn’t possible here. There were two employees on the floor: the greeter and another gentleman who was busy assisting another customer. I later learned that the rest of the staff was on their lunch break!

After waiting patiently for some time and seeing no one else around, I decided to leave and find my item elsewhere. Just as I was about to exit, a young man hurried over to check if I had everything I needed. I shared my experience with him, and it was clear I wasn't happy with my visit to Best Buy. His name was J.R., and this store should be thankful for him—he turned my negative experience around and helped me find what I was looking for, plus a few additional items. While a couple of thousand dollars may not be significant for large chains like yours, it's the contributions of everyday customers that help sustain...