James Avery Artisan Jewelry — Local services in Victoria

I walked into the store yesterday September 1st 2024 there were about five ladies standing around just talking behind the counter I asked one of the ladies if they could clean my James Avery bracelet I bought there she told me that I couldn't pick my bracelet up till 5:00 p.m. which I didn't understand because there were so many of them and I know it doesn't take very long to clean a bracelet none of the ladies were doing nothing but standing around I am so sad because I was going to purchase two more bracelets and some charms for my daughter and my granddaughter there but I no longer will be doing business with them. It was around 1...

This store has very disrespectful employees especially the managers they do not care about the customer. Their timeframe from buying to getting your charms put on is at least 5 hour wait or next day. Any other JA stores your purchases are done within 45 mins to an hour wait. Even the JA located in the Dillard Store gives you no more than an hour wait. This is bad service for customers that live out of town and need their purchases that day. I arrived at 10:15 am yesterday mine you they open at 10 am and had to wait till 2:53 for my purchases. I Italy suggest to take your...

Very disappointing visit. Purchased a charm bracelet from there and when I went to pick it up the sales lady simply put it in wooden box for me to examine , make sure I was satisfied. To my surprise she actually just gave it to me that way! NO bag , no shine cloth . She had asked if I wanted it gift wrapped and I replied no. But goodness she sent me on my way with me just holding it in my hand. A bag with a box & a cloth is what I am used to getting them in regardless if its a gift or not. To me gift wrapped would be actually gift wrapped . I assumed all purchases at least...