Ashley Store — Local services in Village of Pewaukee

My hubby and I I've been looking for appliances and furniture and had been disappointed with most of the stores around our area. we decided to stop in to Ashley because it's not far from us but we didn't have any hopes because we thought everything would be too expensive. We are the kind of people that for the most part dread the sales people thatseem to be drawn to you like a magnet and follow you around so we're usually pretty clear when we walk in to let anyone who approaches us know that we are just browsing. And we walk away quickly. That absolutely did not happen at Ashley on that day. We were greeted formally by the person who happened to be near the front door and that person allowed us to just wander. We stopped in appliances and met Krista. She gave us a warm welcome and her body language seemed clear that she was just welcoming us and that when we were ready we could come to her, but she did have a couple of things to tell us about specials going on. We chatted with her a bit and she was extremely informative and helpful. She answered questions we didn't know we needed answered. She really knows her products and had great suggestions for our needs. She knew that we were unable to make any purchases because we were a week away from closing on our home and could not make any large purchases.

I stopped in a day or two later and met Jon on the furniture side. We became fast friends even though I made him laugh the store five times looking for a sofa that I couldn't remember. (Side note. We passed it five times). 😂 I brought my hubby back the next day and he identified the sofa that we wanted....Which of course Jon had shown me several times the day before... Jon helped us find exactly what we needed and gave us some good suggestions for designing our small space.

During the week between first meeting Krista and Jon and the day we actually purchased the furniture and appliances they both put up with phone calls and texts and return visits with me and my tape measure and notebook. Linda in appliances was very helpful when Krista was not there and several of the folks on the furniture site interacted with me and were very kind and helpful. I believe Alex was one of them and I'm sorry I don't remember some of the other people's names.

We will absolutely be returning to Ashley first whenever we need something new for our home.

Thank you for making our experience so easy and pleasant.

*Just a side note. The second day that I stopped in without my hubby (the day I met Jon), there was another sales rep named Dave in the appliance department. He was nice but I must admit that if he had been the person that my husband and I first encountered we would not have returned to Ashley for any of our purchases. he made me feel extremely uncomfortable because he followed me around the entire time I was in the appliance department. He was very close behind me and I had made it clear I was working with someone else and just wanted to double-check a couple of things. I urge you to encourage your sales reps to avoid this kind of behavior. It was...

Horrible, horrible, horrible . We bought a pretty pricey couch a few weeks ago that was suppose to be delivered last Monday. Per policy I would be contacted 3 days prior to delivery and the day before delivery. On Friday I received a text message asking me to confirm delivery. On Sunday I never received a message or phone call. I called the store and the person I spoke with said it would be between 8 and 12. Imagine my surprise when at 1030 I still could not get the tracking to work . I called the store and was told they would call me back as soon as they knew something. At 1130 I received a call back stating the tracking should be working. Again, imagine my surprise when it stated delivery between 115 and 145. That time frame kept changing and changing and I became more upset because I now wasted my entire day waiting for this couch that was promised before 1200. I called the Pewaukee store and asked to speak with a manager, explained how disappointed I was with this purchase so far and wanted to know the steps in cancelling the order. He did not care one bit that I was upset and he was about to loose a customer. He said I will call you right back I will see where the truck is. By now it is after 2pm. The manager calls back and says they are just leaving their stop in Watertown. I said OK but on our previous phone call I asked you what the cancellation policy was and you never answered me. So he goes through the steps and I said OK. He said OK and hung up on me. I was dumbfounded not only at how rude he was, the lack of customer service and the fact that he hung up on me. I immediately call the 800 number to find out what is going on and they tell me my order was cancelled. I told her I did not authorize that and this is not acceptable. She said there is nothing I can do because its already cancelled unless you want me to see if they can still deliver later today. I told her no that I was not going to sit here for hours again waiting. She said she could have it delivered on Friday otherwise there was going to be a 15% restocking fee. I responded with so matter what I chose I am the one getting punished for the way your douche bag manager chooses to deal with a customer. She kept saying lets move on from that and get your furniture delivered. I told her no that I would need to speak with my husband. We ended up cancelling the order and based on this experience will NEVER buy anything from Ashley again. I hope you are happy , Pewaukee store, that not only have you lost us as customers but everyone we know as well because we are going to do our best to make sure our friends and family know what a bunch of slime balls you are that care zero about your customers and make sure none of them make the same...

Words can almost not express at how disappointing my experience has been with this location. I was suppose to receive 4 appliances (washer, dryer, stove and refrigerator). The first attempt at delivery was cancelled for all 4 because "the truck broke down" and they pushed it back a week. The next week they come only with the stove and refrigerator and for some reason "the washer and dryer was not found in the warehouse so I was told it would be delivered separately later that week. The refrigerator also was not turning on so they would have to send someone out to service it which was going to take another week. A week later the guy comes out and informs me that they would need to order a part for the fridge that is back ordered 2-4 weeks. I go into the store and they agree to exchange the fridge. The next day I call and they decided they can now fix it but it will take another week to send the repair man out. A week later the same man comes and tells me the exact same thing he did a week prior. At this point I once again go into the store to speak to the manager on why they sent him out and I am now 4 weeks out from my original delivery without a working fridge. I was assured I will not get an exchange and they set up another delivery for the next Sunday. Sunday roles around and we have an estimated delivery time for 10:30. We then get a notification that the delivery guys "missed us" After multiple calls and once again little to no communication on there end I am informed that the fridge never made it on the truck for some reason. I now sit here 4 weeks later without a working fridge and no solutions. Management continues to make empty promises and is doing little to nothing to make it right aside from put me back in line for the next failed delivery. There is a severe lack of communication from this store and the customer service in down right abysmal. I would highly recommend going...