Cousins Subs — Restaurant in Village of Pewaukee

Literally the worst restaurant service experience of my life. Cashier and I were having a polite conversation, trying to sort out a coupon issue and the manager, not trying to understand what we were talking about, told me to leave the store.

Full details: I had trouble redeeming a coupon code - apparently the app linked it to a different location.

The coupon disappeared and was lost because of this mistake. They said call customer support. Fine.

I tried to load up new coupons and do it correctly. I didn't want to lose another coupon.

That's what I was talking about with the cashier.

We tried redeeming the new coupon, but the app said I wasn't allowed to redeem it because "I had already redeemed a coupon on that visit". Except no I hadn't -which they knew- I wasn't allowed to redeem it because of the wrong location and the manager rudely chided me "maybe you should read more carefully next time".

(It was the cashier who noticed the fine print - not the Manager who was trying to make the QR code work.)

All I was doing with the cashier was trying to figure out how to redeem a new coupon properly after the first one wouldn't work. I was also annoyed that the free sub coupon was now lost (isn't that to be expected?)

Then the manager, who had left about 30 seconds prior, from over at the sandwich station, told me to get out! The cashier came to my defense - the manager was wildly overreacting.

So the manager said I could stay, so long as I don't act so "pressed". (His words, not mine - I guess he expects better poker faces when the free sub coupons of customers disappear).

No way was I going to stay after that. I've never seen such an atrocious lack of professionalism.

I always had loved Cousins, but how did this location get such a wildly unprofessional manager who berates customers? Terrible terrible terrible.

Never visiting this location so long as that guy works there.

The cashier was...

Wow! A piece of cheese. My two children read over the summer and earned a sub from Cousins through the Summer Reading Program. Yes, it is a free item, but it is also something earned by reading. My kids love to read, but these summer perks are fun and engaging.

One of my children got a plain ham and cheese sub and the other got a turkey sub. Apparently this does not include cheese, even though many options for subs do. So, I was asked to pay $0.79 for one slice of cheese that was “not covered” by the reading program. How disappointing! A well earned reading certificate, but not with cheese. $0.79 is not the biggest deal. This I know. However, the associate went out of her way to make sure that my child did not have cheese on her sub because it was “extra.” Her tone was rude and argumentative. She told her coworker to not put cheese on the subs, loudly for all to hear, ensuring that we felt embarrassed. She went out of her way to make sure a five year old did NOT have cheese on the free meal. Subsequently, neither of my subs came out with cheese. So my child’s ham and cheese was a slice of ham on a sub roll. My kids look forward to their little summer experiences. This was such a disappointment.

I will definitely have my kids select a different reading prize and will not have them return to...

I went here for lunch with my children. I ordered 2 kid's meals, and a regular meal for myself. The two kid's meals were both missing tomatoes that I asked for so I had to tell them that. They also did not inform me that I was supposed to grab my own applesauce and juice boxes from the cooler. I've never been here before. How am I supposed to know? It should be standard to tell people that they grab their own instead of making people stand there and they look at you like you're stupid. Anywho...I got the rest of my food and we go and sit. I was about to take a bite of my sub and realized the cheese I paid for was not on there. And the girl on the line was like, "ugh. I can already tell this will be a good day." Well it's not my fault you can't properly read a ticket. I can guarantee I won't be coming back here. On a good note though, the woman who took my...