Menards — Local services in Village of Pewaukee

I've liked going to Menards since moving here a couple months ago, but the customer service is really spotty. There have been a couple stellar employees (you know, the kind that actually ask if you need help finding something). This last time it was especially bad - whatever help we could find was either no help or smart-mouth answers (e.g., my wife wanted another rug from the spot she got one just a few days ago - they were nowhere to be found, and instead of helping in any way, the employee just said "they're obviously sold out").

There are lots of guys on forklifts, but don't pay attention to questions. There are teen employees in obscure aisles flirting with each other rather than helping anyone. There are lots of guys in the building section, but they don't go out past their counter to help anyone. And inventory arrangement is amazing - "tape" is apparently in four different sections in the store. If you want rain gutter parts, an entire aisle is near the insulation, but then a couple more aisles are on the opposite end of the store in plumbing - yes, outdoor drain lines and adapters are in plumbing. Home Depot at least has aisles and bays on their website for each item, Menard's makes you either wander or try to find help somewhere.

The worst of it, though, was when we ordered something from the yard. First, you have to go halfway across the store (again) to the building section to get a "ticket" - for some reason, the cashiers at checkout can't help you. We'd been there about 3 hours by that point, and asked if they could call ahead so we didn't have to wait too long in the yard. The cashier just laughed and said no, we'd have to handle it out there. I had about enough of the lack of help by then - so I told her what I thought of their customer service. She apologized for it, but in the meantime another employee (a relatively tall and sturdy-looking male that had very grudgingly helped earlier) , started walking back and forth behind her, and kept swinging what looked a lot like nunchucks from under his arm and back out - repeatedly! He never asked what the problem was, never added anything to the conversation - just performed his little intimidation ritual. Where I can maybe understand a lack of customer service, I can't understand - or accept - a clearly threatening gesture from an employee. In spite of having substantial "rebates" accumulated, I've vowed to never...

OMG! Customer service no longer exists. I waited until the week to shop and place my order for a rain showerhead and upright garage-ready freezer because you NEVER can find help on the weekend. So I decided to shop (in-person) on Tuesday. It was dead in the store where the service people were stocking shelves and talking amongst themselves. I was able to find a very pleasant and helpful young man to order the showerhead. Now for the main purchase - the freezer. I walked over to the department to look at their supply which was limited. I was there for 20-25 minutes reading the appliance materials and no one walked by and there was no one at the CABINET desk. REALLY!!!! Does anyone work in this department. So I walked to the checkout; maybe I could order at the checkout or Customer Service Desk. I was informed by the cashier, Megan I had to go back to the freezers and she would call someone to assist me. I walked back to the department and waited another 15 minutes. One person saw me waiting but pivoted in a different direction when he saw me. He walked past me again but kept on walking. If Menards doesn't appreciate their customers, they will have the same fate as Sears. I will be closing my account with Menards and take my...

Horrible delivery service from start to finish. Ordered lumber from the Pewaukee store. Gave directions of where I wanted the material ordered. Paid for the delivery charge in the store. Days later delivery was 2 hours late, got a call from the driver, he read the notes on the delivery and stated he wanted me to pay him more because he was not dropping it on the driveway. Told him where to put it, called the store and Jesse was going to take care of it. Come home because at this point I had to run to the office, and the driver put it in the driveway anyway. Called the store, got an attitude from the rep on the phone and when I told him I wanted a credit for the delivery charge he hang up on me. NEVER AGAIN will I purchase anything from Menards. And the company that I am the GM for, will never purchase supplies from them again. You lost a large company account because of this. Shame the failure of a few has impacted the...