Indian Lakes Foundation — Local services in Virginia Beach

I recently rented the clubhouse for an event and was very disappointed. Prior to the setup of our event we had to clean the place because the floor had dead bugs all over and the floor was sticky. We had to refresh the toilet paper before we could even use the bathroom. The bathroom sink in the ladies bathroom was leaking water. Also during the event, on several occasions HOA board members were seen walking the premises and speaking with the guests that were outside. When I attempted to bring these issues up to the office manager she was very dismissive and rude. As an event coordinator and someone who has rented this establishment on several occasions, I will no longer be doing so. These continue to be unresolved issues. They overall lack cleanliness, customer service and...

I am an owner (10+ yrs) and I rented the large room for a baby shower. The front staff was well aware that a snow storm was supposed to take place a day or two before yet no one cleared the walkways, steps, or lot. No salt or anything. They made no attempts to make this safe and people are traveling in with this as the address to show up to. I’m super annoyed. I never had an issue like this with the previous manager. I’m posting this here so outsiders know to choose a different venue. Making the property safe for me should have been common sense for the management team. I emailed and called and no one responded at all.

Update: I spoke to the Vice President and we have come to...

The staff is very rude.. I called to ask a simple question regarding the total for the HOA fees, and the lady that answered the phone was very rude, condescending and snarky for absolutely no reason. I even had to ask her if she was having a good day because her attitude from the very first word was disgusting and if this is how we're gonna be treated, I need to take this higher.. I'm just trying to make sure I'm making the correct payment amount and she acted as if I interrupted her day by calling and asking a simple question! I wish I could...