Madison Jewelers — Local services in Virginia Beach

Bottom line - I will never use another jeweler... NO JOKE. I have never had a such a personalized, non-intimidating experience buying jewelry...ever. If they don't have what you want, they will find it. If they have what you want, they will work with you to find it. You need jewelry?? At least give them a try. If you don't like your experience, go somewhere else and it will be your loss.

Absolutely unprecedented, personalized, local customer service. I showed up with pictures and information of what I THOUGHT I wanted for an Engagement Ring. The staff quickly and attentively took the time to get to know me, my fiancé and our relationship before we even began to discuss options. As an EXTREMELY picky customer, one of the staff members (Bonnie) welcomed the confrontation and encouraged further challenge. In getting to know the staff and the amazing owner, Phil, I learned not only what jewelry is all about, but how each individual sale is meant for each and every individual customer. They never tried to sell me something they "needed to move" or because they can make more money off of you.

Anywho... after several options in settings and discussions regarding diamonds, I took some time to sleep on my options based on the advice of Bonnie. Besides building the ring I knew was perfect for my needs, the Madison Jeweler experience drew me back into their store without a second thought. Upon returning to the store, I entered with personal greetings and a pressure-free customer experience. Despite the fact I was pretty sure I had made my decision the previous day, I returned wanting to look one more time, just to be sure; Bonnie welcomed this curiosity and patiently waited for me to peruse other rings. In fact, she told me to look and take my time in order to ensure I knew exactly what I wanted. Additionally, Phil came over to personally shake my hand and ask about my fiancé by name. I was incredibly impressed.

The staff at Madison do not work on commission and CLEARLY they were trained to make the experience all about the customer. Never did I feel pressured to make a decision nor encouraged to buy something I thought was outside my budget. Phil explained his customer service in the following words:

"I would love for you to buy the most expensive jewelry out there so you can put my daughter through college, but that's not what you want nor is it what I want. I know you have friends and those friends have friends. Not to mention, we know once you buy something, life happens and that flat tire you never expected becomes a surprise expense. We want to be sure you're still able to live your life and enjoy your...

This review is for all the guys that are hesitant about stepping foot in a jewelry store. I for one always picture a sleazy pretentious staff, that are always trying to up sell you, and looking down on you if you want to purchase something sensible and less gaudy. Needless to say, I don't frequent jewelry stores, and my wife is not a big jewelry person, but it just so happened that her center diamond just fell out of her engagement ring in target no less, leaving us with an uninsured diamondless ring. We were in no hurry to replace the diamond, but always new that we would eventually, and I felt that this Christmas was the right time to surprise her. I saw the great reviews for Madison, and decided I would give a local establishment a shot over one of those chains with the ridiculously sappy commercials. The shop is small, and I can't really speak to their selection, as I wasn't in the market for a new piece, but I can say that there was no pretentiousness to be found. You are immediately made comfortable when your approached by a really friendly golden retriever at the door, and the staff (and owner) were nothing, but professional and helpful. They bent over backward to figure out how to help me with my situation. The owner quoted me an extremely reasonable price (well below what I was expecting), and checked his supply of loose diamonds. When he realized that he did not have the size I was asking for, he offered to upgrade me to a slightly larger size for a minimal up charge fee, which meant that he shouldered most of the cost. They had the ring ready to go in a couple days, and had obviously taken great care to shine it up, and set it right. My wife was extremely excited about the ring (I couldn't wait until Christmas). I would recommend them without hesitation. Even if every bone in your body is rejecting the idea of entering a jewelry store, this local business...

We love Madison Jewelers! Not only are they kind, professional and welcoming, they provide excellent jewelery at fair prices. Phil helped make my perfect ring. Not a week goes by without compliments and questions about it- it's that stunning. Then I boast about Phil Ralph and Madison. For almost 4 years we looked for someone to design my dream ring that was floating around in my mind and could make it perfectly. Little did I know, he was just down the road in Kempsville. Phil took the time to talk me through the design process while showing me examples of what I described and had roughly sketched out. I knew what I wanted but couldn't articulate it well. It took a few meetings before we found a design that fit my vision while using stones from my unworn jewelry. I told him I wanted it to refract light from every angle without snagging on everything. I didn't want it big, bulky & dripping in diamonds. He showed me a dome shape, added filigree engraving, a split shank with accent diamonds to compliment the cut of my existing stones. He gave me the perfect ring. Admirers are drawn at a glance with the sparkle and then enthralled upon closer inspection with all the fine details. Then I brag about my jeweler. Phil is a diligent man with unmatched personal skills and taste who provides fine products. They always do great work in a timely manner. His staff is kind and professional. Never once in the years we've come to Madison have I felt intimidated, or unwelcomed. They're a cut above the rest and live up to their...