Menards — Local services in Waite Park

This review is hard to write since the staff in the store in hardware and the guy in yard with the fork lift were great. Problem is when I went to checkout at the guard gate. I had purchased 20 bags of cypress mulch and a few items in the store. An employee in the yard helped me with a fork lift get the pallate of mulch to my trailer to unload. I unloaded with the help of the fork lift operator. We both counted the bags being loaded on to the trailer. He was assisting another customer and so I hurried and just tossed the bags into my open trailer and in fact would have do so under any circumstance. I am 74 years old and am being treated for back pain issues by an M.D. and physical therapy - to set the stage. When I was checking out the guy at the gate took my paperwork and went to the trailer to see what I had. After a while he returned with the paperwork and his computer. He then asked, "How many bags I had on the trailer?" I said 20. He said how do you know? I said I counted them and so did the fork lift operator. Then he said you might have that many or some terminology that would leave one with the idea that I was lying. I told the security guy that he was questioning my veracity. In other words he was calling me a liar. Then he said I could have neatly stacked the bags so he could easily county them. I could not believe my ears what this jackass was alluding to. Before I retired I had a high leveln Federal security clearance. My job involved honesty and trust. In fact that is how I was raised. When a perfect stranger starts off like this jerk I begin to wonder who in the hell hires people like this. As I mentioned earlier the other employees were top shelf and very helpful. Your security guy is HWS, that is "hard wired stupid". Why would you hire a guy like this and why haven't you fired him? Use a secrect shopper service to check him out, like I should have to be the one to tell you how to...

What does the price say in the photo? Not $49.99? Left my entire order as the kids smiled. I will take my business to Home Depot or Amazon. Menards doesn’t need money. Maybe will less revenue coming in they can lay off some of the kids that don’t need a job.

Went back to Menards only to have another negative experience...

False advertising! I purchased a Tuscany Altamont faucet. The sales person explained the warranty as I had issues with my previous faucet and said that if I had had issues they would replace it with the same faucet, a different look or an upgrade if they do not have any other options. The warranty is right on the package, lifetime warranty... I purchased it. The control center ended up only dispensing cold water. I checked the lines and I was not able to fix it. I called the help line and as the packaging insisted customer service rep said to try banging on it with a hammer, I laughed... but did. I was told it was a solenoid stuck in it and that I should go back to the store because they are no longer able to get that part as currently it says it is backordered over six months.

Okay, so let's see how Menards stands by their brand... The guy said that they had one in stock but he was not able to find it. He said that I would have to speak with the store manager as she would have to upgrade me to a Pfizer brand model. I spoke to Regina and she just said that all she could do was return it dispite what the sales person said. She said that I could pay the difference.... this is clearly false advertising... and the packaging proves it as well. She said that she would call the Plumbing manager, Darren, back there to meet me to see what he could do (even though Regina did say that I was not getting a swap). I waited 20 minutes before leaving.

On the way home I stopped at Costco. The top of the line $400 faucet from Moen was on sale for $120… I guess I know where I...

Excellent Building Material Store...JD Power awards Menards as the #1 Building Material store in the USA again! Menards in St. Cloud, MN (Waite Park, MN( on the corner of 10th and 2nd is a regional hub of activity. A “Do It Yourself” Building Material, like Menards offers enormous product opportunity. Shopping at places like these, one is always amazed at how much information Team Members throughout this store can offer a guest. Team Members almost always bring excellent service with their deep store and product knowledge. My analogy is his, working a one of the largest and most successful discount building material centers in the nation offers unique opportunity’s and challenges for the guest and team member. To me, it would be like working at a library...has every librarian read every book? Obviously not. My observation is 99.9% of the guests understand team members have good knowledge, much of it broad on products and advise in all store departments. It only stands to reason. When I have needed help, smiling and knowledgeable, professional team members handle me with style and grace. This is not A local hardware store where your hand will be held throughout the process, of course guests understand because they come from a “do it yourself” attitude and mentality. In the retail environment of our nation, Menards hits the mark again and again by offering good value for good product and services. That is why people return over and over and over again...just like me. The local management team understands the need for high qualified team members and hits the mark time and time again. For any and all building material needs, including groceries and a full array of electronics, plumbing, flooring, wall covering, mill work, building material and hardware...Menards is your one stop...