O'Reilly Auto Parts — Local services in Walnut

When your car's battery is dead and you are not a handy man on a Sunday afternoon, you want to have a quick replacement on the batterey. I understand it is complimentary to have someone to replace the battery for their customer and they are not necessary to do so. However, you just don't have to give me a ridiculous excuse to refuse me. There was a relatively senior associate at that store checking the batterey for me. I asked if he could replace it for me. He was looking at his watch and gave me an excuse saying that he did not have a specific tool to take off the connector of the battery. SERIOUSLY? My car is only a regular Honda car and then he gave me another excuse that there is a protector on the battery that he could take off and told me to go to next door Pepboys. You can give me a better excuse like we are short of staff and you are not able to help. Don't try to fool your customer.

Eventually, I went to Autozone and they helped me right away and get things good. Go to Autozone instead. You will have a...

After getting a jump-start, the good Samaritan who aided me in my distress also recommended that I take my truck directly to O'Reilly's on Amar because his experience was that they were very helpful and would also likely help swap out the battery for me. HE WAS RIGHT! Vicente was VERY helpful; I asked if he would change the battery for me, and not only did he do that but in the process he also gave me great advice for taking good care of it (while teaching/showing me how to clean off the battery crud build-up with hot water and a wire brush). He was super professional and answered my questions, and welcomed a conversation about "old" cars (mine is a 2000 Toyota 4Runner). At NO CHARGE, by the way. I am very grateful and highly recommend this store. Ask for Vicente! You won't be...

Purchase battery in October, died on me four times. Went in to get it recharged how they said. Well fifth time came around and wanted a new battery, different then want i had. Was even willing to pay the difference in price. But they said I could only get the same battery or recharge again. Came to find out they did have a higher battery (better battery then what I had) but management was mad because I didn’t want what they were offering the recharge or same kind of battery. He even gave attitude that my warranty was expired. (How can it be expired if I just bought it in October of 2021. I Had my receipt to prove it.). I use to buy all my car batteries there but not no more. Worse customer service. Wish I could give no star. Taking my money...