Superior Credit Union — Local services in Wapakoneta

I've been a member of Superior for 15 years. Today, they denied me an auto loan for a $9,999 car valued by Superior themselves at $11,000. Understandable, if I had bad or no credit, but I don't. I have a VantageScore 3.0 score of 770 with a perfect payment history on literally everything going back 6 years, to when my credit file started. Over the last 5 years, I've had 3 credit cards with Superior, each upgraded from the one before it. I've had my credit limit doubled by Superior roughly every year, have a zero balance, and use my card regularly. I've had 4 different personal loans from them over the last 6 years. I also currently have multiple other accounts with them, all in good standing, with direct deposit there for over 13 years. I have multiple other accounts on my credit report, again, with perfect payment history. I've been at my job for over a decade, lived at my residence for almost a decade, and make plenty enough money to pay a loan like this. While I don't have a mortgage, even my rent payments are reported with Boom. You literally can't play the credit game any better than I already have. The job of any financial institution is to facilitate the needs of its customers for what they need most. In this regard, Superior has utterly failed, despite a perfect relationship had for over 15 years. If you want to use them for your long term financial progress, you can't. Find someone else. I'll be searching for another financial...

By far the worst customer service experience I've ever had. All I want is a simple monthly checking account statement. whether it's online or on paper, I don't care. I just want an actual statement and I cannot get one from them. I am told that they do not offer that and oh well you'll just have to take a transaction activity sheet. I NEED AN ACTUAL STATEMENT. No one knows what they're doing. No one is trying to help. And they keep passing the buck to somebody else I've had more issues since Superior merged with my previous...

I'm not even sure where to begin on my review. I spoke with Peg who quickly got me in touch with someone (Dave) with mortgage questions. My husband and I were stressed to the max and unsure if we were even going to make our closing date, due to previous bank concerns. Dave assured us, don't stress. Dave dealt with EVERYTHING for us. He was available day and night with any questions and concerns that we may have had. If you are thinking about moving, make sure you have Dave on your side. He was very knowledgeable and...