Metro by T-Mobile — Local services in Wareham

I have been a MetroPCS Customer for over 10 years, I know when I upgrade my phone I walk in purchase the phone and pay a fee for transferring it which used to be $15 and is now 25. The phone I went to purchase was $239.99, with tax and the fee the total would be $278. The representative at the store who was ringing me up told me it was $368 when I asked them why he said, I had to pay for a phone case, screen protectors and the charger to get the phone at that price, it's a bundle pack. When I looked back at the sign for the phone that I was purchasing, all it said is what I stated above. He said it doesn't matter what the sign says, so I told him I didn't need a phone case a charger or screen protectors. He then told me it was still going to be $368 because that is the price of the phone with the taxes if I don't get the accessories. Then he told me on top of the $25 transfer fee, there was an additional $50 fee for upgrading my phone, and I am required to purchase a new sim card for $10. I asked him to explain the $50 fee, and what it was for and he said I would see what it was after the transaction was complete, it would be on my receipt. I asked what the receipt would say, and he said it would just say $50 upgrade fee. I left the store and I called MetroPCS, they explained to me all I had to pay was the purchase price of the phone as advertised, sales tax, and the $25 transfer fee. There are no other fees, I don't have to purchase a new SIM card. And they don't sell bundle packs where you have to buy all these accessories to get the phone price as...

This review is strictly speaking on the cell phone service itself. The reps in the store were very friendly and made everything very easy so props to them.

I switched to Metro about 5 months ago because I wanted a cheaper plan. Service was ok for the first couple months but got progressively worse month to month. I also got a deal where I switched to them, they gave me an iPhone 7 for free. I couldn’t deal with the bad service anymore so I switched carrier to at&t. Well I tried to sell the iPhone that I owned, and was informed the phone is locked for six months after termination of service. I think that’s despicable, talk about Indian giving! You straight up get what you pay for: cheap plan cheap service!...

Went in for a new phone and the guy opened a new plan for the new phone and a new number. I asked about the number change and he said sorry that he'd switch it. Then found out he left my wife and daughter on a separate plan. Tried getting my number switched back to the old plan and then he moved my wife to the new plan and left my daughter on the old plan. He moved my wife to the plan I did not want. I asked if the tablet was on the same plan now and his response was "Oh you want that on the same plan too." So another phone call to corporate, and nother transfer fee at least have all my numbers on the same plan but I'm avoiding this place cause they don't listen...