Gino's Jewelers isn't just your typical jewelry store; it's a place that makes you feel understood, especially during tough times. As a woman trying to sell my engagement ring over the phone, I found not only a professional demeanor but also a compassionate approach at Gino's. Although they weren't able to purchase my ring, the conversation was enlightening and supportive.
The staff at Gino's were incredibly helpful during our phone call. They took the time to explain why they couldn't buy my ring, which gave me a clearer understanding of their policies and the jewelry market. They didn't just end the call there; they went above and beyond by offering valuable advice on how to list the ring online. They shared tips on how to take good photos and write an effective description, which I found very useful. They also suggested other reputable places I might explore to sell my ring.
Despite not meeting in person, the warmth and patience of the Gino's team were evident through their attentive and caring communication. It made navigating this challenging situation a bit easier.
Overall, Gino's Jewelers impressed me not only with their professionalism but with their empathetic customer service approach. They turned what could have been a disheartening experience into one where I felt supported and well-advised. For anyone in a similar situation, or just looking for quality jewelry advice, Gino's is definitely worth...
Read moreI was cleaning out some drawers and found my deceased Dad's 1941 class ring. I had it fixed before and it broke yet again. I also found a commerative ring given to my late Mom for her dedication to her employer and her attendance.
I looked up where the best Jewelers were in the Cleveland area. Gino's Jewelers was rated the absolute highest. And it was close to me.
I stopped by after work one day. Mike waited on me and I told him that I wanted to use one (Mom's loyalty ring) ring band to enforce and fix my Dad's class ring.
I also told him about a necklace that was pulling my hair out at the nape of my neck that I wanted to get rid of because I heard they buy gold there too.
One week later, I had my Dad's ring back on my finger, the hair grabbing necklace sold and a check for the left over gold.
I can't even explain how grateful I am to find a Jewelers that I trust. Mike also looked at a bunch of old jewelry that I wanted to get rid of and let me know what was gold and what wasn't.
You can not go wrong visiting and trusting Gino's. If you want a fair price and a trustworthy company, Gino's Jewelers is definitely the place to go
Thank you for my ring and for the great experience. I will be back to purchase the gold necklace we...
Read moreMike and the whole team at Gino’s Jewelers made the entire experience of finding the perfect engagement ring fun, informational, and exciting. Gary personally called me and helped dispel any doubts I had going into the experience and connected me with his partner and owner, Mike. Mike is an absolute artisan in every sense of the word. His passion and craftsmanship are second to none, and the honesty and integrity he exemplified in every interaction was so rare to see in this business. Mike and I designed a beautiful one-of-a-kind ring that is absolutely breathtaking and unlike any other piece I have seen before. He was patient and understanding through the design process, fielding any questions or concerns I had and helped me understand every facet and detail of the ring and diamond. His team made me feel at home from the moment I walked in the door for the first time and shared in my joy, walking into Gino’s truly feels like walking in to a family. Mike went so far above and beyond for me and made this experience one I will...
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