Baskin-Robbins — Restaurant in Warrensville Heights

I have been working down the street for a year and 6 months and have visited this Dunkin' Donuts at least 30 different times trying to get a cappuccino blast, only three of those times have I ever been successful in that, that's not even an exaggeration I drink three of these coffees a day for the last 8 years, yet every time I come to this one their blender is always conveniently broken, another McDonald's if you ask me don't even waste your time going here if you have something more complicated than a hot coffee, they'll just tell you they're out of what you need or whatever they need to make it is broken. This...

Horrible experience me and my children walked in for ice cream being the only customer at the time waiting for 20 minutes while the workers just kept walking past us back and forth like they didn't see it or even acknowledge us. I then said excuse me, how long is the wait for ice cream and the guy said one moment. 3 more people walk in and the guy helps them instantly. At that point I got even more frustrated and walked out. I decided to go back in and talk to a manager not realizing he was one of the three workers that ignored us! I won't be visiting another Baakin Robins, I'll just stick with...

It was the worst customer service I have ever got. When I told the manager, she turned around and pointed out the employee and simple said she just doesn't want to do anything. Then she began to argue in front of me with her. The employee then started to curse about me and said " she just a stupid bi*". I got it all on my phone. I plan on telling everyone I know how bad my experience was. The manager/ didn't even correct the employee for cursing and being rude. WOULD NEVER GO BACK! Even my 14 year old who was setting in the car with me was shocked! Horrible, again the worst customer...