Emery's Catering Services — Local services in Warwick

This is the first bad review I have ever written…

In May I got married and had Emery's Catering cater my wedding. If I could go back I would have never put the deposit down…. Elizabeth did nothing but add stress to my big day! At first she comes across as nice but once the deposit is down it’s her way or the highway. My husband and I got married in a smaller venue. Therefore our wedding and reception had to be in the same room. We had multiple issues with Elizabeth.

First we had issues with the flip. Elizabeth didn’t want to flip anything during cocktail hour. She wanted everything to be set up and push to the side before the ceremony. Mind you the bar is right where we are getting married. She told me she would push it to the side and I wouldn’t even notice it. Elizabeth would not budge and was very rude. Eventually after multiple phone calls and emails she allowed me to pay an extra $500 to set up the inside bar during cocktail hour. The rest of the stuff was pushed to the side like she envisioned. Mind you this venue “The Dye House” told me multiple other caters were able to do the flip during cocktail hour.

The second issue we had was on my wedding day. My theme was emerald green and black. We picked out the colors in person prior to the wedding. On the day of my wedding a few hours before I am about to get married I come out to mardi gras green table cloths. My sister in law went up to her in her emerald green dress and told her she made a mistake. She denied her mistake and said that is what I would have to deal with because it’s all they had with them. They offered no solution. THANKFULLY a friend ran and rented black table cloths down the street.

The third issue I had was where our cocktail hour location was. I wanted the bar outside and the food inside this cute little backroom. The venue is unique and we wanted to utilize all it’s features. Everything was confirmed and agreed on. Then on the day of the wedding Elizabeth tried to switch things up and have the food outside as well. I stood up for myself and told her no. Come to find out after getting married while walking to get my pictures done. I had to move a few of her things out from the walkway that went from the drinks to the food. She obviously wasn’t happy I stood my ground.

The fourth problem was the food allergies/preferences. I have a pescatarian friend who wanted the baked crab stuffed scrod without the lobster newburg sauce. Elizabeth told me it could be done prior to the wedding. Then I find out after my wedding that my friend was told it couldn’t be done and she had to have the eggplant parm. She told me she got a stomach ache because it definitely had cheese in it even though they told her it wouldn’t. This on top of other people saying they got served the wrong item when I made a nice organized list of everyone’s orders and tables.

Overall this company was a disappointment and I would not recommend to anyone. The food was good but the stress was...

I was disappointed with several aspects at my daughter’s baby shower on Dec 1st . I wish the event planner provided better guidance on assisting me in reviewing the menu and available options with better dishes and real cutlery, coffee , bread/butter. I did not realize that my package didn’t include these items. Had this been brought to my attention I definitely would have wanted it included . We also ran out of plates as some guests took one for dinner and one for salad and some plates were stuck together so some guests didn’t even realize they had two . After spends several thousand dollars I had to have someone go buy plates , how embarrassing.Had I received better custom service I would have gladly spent more money to have better dinnerware as well as better silverware. I was grateful that I inquired about having a wait staff stay so my guests at least didn’t have to clear their own place setting . It was horribly embarrassing to have my guests take their plastic forks, knives and spoons out of a cardboard warehouse box of mixed cutlery . Again , the guidance I received on this event to make look polished...

We were thrilled with the service we received from Emery's. From the early planning stages to cleanup, we were very happy with our choice to work with Emery's and feel strongly that their services were crucial to the success of our event. The staff at the event went above and beyond to help ensure everything went smoothly on the day of our wedding. In particular, our event coordinator, Elizabeth, was absolutely wonderful to work with and took care of our every need and concern. She was easy to work with and helped customize an event menu and itinerary that suited our needs and stayed within budget. Elizabeth was accommodating, courteous, flexible and thorough. She handled all the little details that helped make our day so special, including beautifully setting up the room with our various personal touches. Emery’s provided an up-front pricing plan that was straightforward and easy to understand. Additionally, the company had a great working relationship with our chosen venue and handled all of the coordination on the day of the event, which allowed us to relax and just enjoy our wedding. We highly...