CIV Enterprises — Local services in Washington Township

My experience using this company was very poor. I ordered embroidered clothing for my company. First off, I was charged 4% to use a credit card, which is more than any other company I've seen.

Part of my order was getting 2 of my own winter jackets embroidered. I was notified when I could drop them off since I currently wear them at work. I was told that I could drop them off after hours and that some of my hooded sweatshirts I ordered would be left out to keep me warm. When I got there to drop off, there wasn't anything left out for me.

A few days later I was notified that my order was ready. I didn't look it over when I received it, as it was in a box. After opening it at home, I found that half my order was incorrect. I received the wrong sizes that I ordered and some incorrect hats. After calling to explain the issue with my order, I was informed the correct sizes would be reordered.

After about another 2 weeks I was notified my order was ready for pickup. When I arrived I was told that if I wanted to keep the incorrect sizes that I would need to pay half the cost. I didn't want to purchase the wrong sized clothing. I didn't bring it with me as I wasn't told to do so over the phone, and didn't think they would want embroidered clothing back. I was then told that they were going to donate it to someone else. They would not give me the clothes that were done until I brought back the incorrect ones, like a hostage situation. I also found out that this reorder was also incorrect. The quantities were off from my original order. So once again, more clothing need to be ordered.

After about another week I was notified that my order was ready. This time the remaining clothing was finally correct. At no time did I receive any apologies for the inconvenience of repeatedly stopping in.

I did get lettering on my truck earlier in the year which was OK. If review was based on just the clothing experience it would've been a 1. I will never do business here again or recommend...

Signs were good but the lady that answers the phone is an absolute lemon of a human being. Just rude, terse, sarcastic and quite clearly doesn’t enjoy what she does for a living……*and as per their response quite clearly my review was not false !!!! I said your signs were good but attitude……. well not so !!! Thin skin when receiving criticism as a bad business owner will result in being defensive instead of correcting the behavior !!

Btw you will be happy to hear I didn’t lose a job but merely one of the thousands of clients we service in any given year ...

Every year we go back to CIV Enterprises for our Fishing Rodeo Trophies. We couldn't ask for nicer people to deal with, and their prices are right in our budget. Thank you Christine and IV! Dee Berger, Financial Secretary/Treasurer Community Rod and Gun Club of...