Orangetheory Fitness — Local services in Washington Township

I am writing to share my recent experience regarding the 10 free classes I won by the childhood center PTO

When I first visited, I was excited about this prize. The staff member at the front desk instructed me to return the next day for my assessment and introduction class. I attended as scheduled and today I used what was considered my first free class.

However, when I was leaving, the girl at the front desk said” Danny I have bad news for you” I was informed that I would not be able to redeem the remaining classes. I was given multiple, conflicting reasons for this, including that: The prize might have been issued three years ago (even though there was no expiration date indicated). It may have been left in a closet and the PTO decided to use it for the raffle regardless. Someone else might have already redeemed it (although I handed it over immediately upon registration, which makes this unlikely).

Additionally, I was repeatedly asked where I had obtained the voucher, which made me feel as though my honesty was being questioned. The entire situation created an uncomfortable atmosphere.

In the end, I was told I could still receive five classes instead of the ten I was originally awarded. While I appreciate the gesture, this outcome feels unfair and not in keeping with the advertised promotion.

I would kindly ask that you review this situation. I believe it is important to avoid any perception of false advertising and to ensure that future promotions are honored in full to maintain trust in your...

I love the heat rate monitor with the technology and information/data that is the ultimate tool that you can use to measure how well you're doing with your workouts. The reports I get after every workout make me want to beat my last record, which continues to make me want to do better!

The app is user-friendly. You must book all your classes, which holds you accountable, which is a game changer for me.

All of these tools are the ultimate motivator!

The coaching is another unique plus that makes the exercise worthwhile! It’s not a typical boring gym workout! It assists you with coaching you through & pushing you through each workout. Your trainer, but in a group setting. It helps to have someone there to ask questions, giving you the freedom to do the workout! It works for beginners and advanced. If you have any limitations, it's nice that they welcome those people, especially me, having had two surgeries in a year!

It's a lot of fun!

I love everything about Orange Theory! It's a well-thought-out program and concept.

My only complaint is why didn't I...

I LOVE the workouts, coaches, staff and members at Orange Theory greatly. The variety of workouts is perfect for me (strength, cardio, combos classes, specialty workouts...) I have multiple gym memberships but this is the one I use consistently and that is due to everything listed above but most specifically the coaches and members. The vibes here are so welcoming and supportive that it's almost impossible to not feel like a part of the "gym family." Special shout outs to Coaches Alex, Carly, John, Keith and Tony - always there with the push of motivation for the group when needed. The workouts feel like a group effort and when finished the accomplishments, there are shared with high fives, encouragement and shared goals for the next efforts. If you tend to wander around a gym not sure what to do, if you lack motivation to stick to a routine, or just aren't sure where to begin on your fitness journey - try OTF Washington Twp. and you will not be...