Rossi Chevrolet GMC — Local services in Washington Township

I dropped my truck off for a routine oil change, fuel filter change, cabin air filter change, and a speaker replacement (I won’t get into this, as I had issues with the ordering, but it worked out in my favor). This is the second or third time I have been to Rossi. The gentleman checking me in was nice as can be, he even complimented me on how clean I keep my vehicle. I admitted that I just had it detailed 3 weeks prior.

I pick my truck up the next day and notice a $17.60 charge. I asked the young lady at the desk what this charge means, and she said it is for consumables…..gloves, towels, etc used during the service of your vehicle. Besides being taken aback that a dealership is charging its customers an outrageous amount of money for consumables (a quick Amazon search shows that gloves are $0.20/pair), I dismiss it and laugh it off. But then I see the hourly rate is $205.00. Certainly there is enough fluff in that rate to account for consumables. Alas, I don’t run a business, so I can’t fully comment on that point. I pay the young lady $528.18 for the above mentioned repairs (the speaker was covered under warranty) and I walk out to my truck. All looks good from the outside, so I am as pleased as I have been in the past with Rossi’s level of service. Then I get in the vehicle. The first thing I notice is that the passenger seat was not put back in its original position (likely after the cabin filter change). No worries, that’s an easy fix, and likely just as easy to overlook if you are being overworked. The next thing I notice is my windshield looks like someone cleaned it with a chocolate bar. I immediately think back to the $17.60 I just paid for consumables and thank the technician for using the oil soaked rag on the inside of my windshield, instead of using another paper towel and glass cleaner that would have made the consumable price jump to something I may have had to take a loan for. I start the truck to get the A/C running. I start cycling through the info center and notice the technician didn’t reset the air cabin filter NOR the fuel filter life. These are simple things. Things that SHOULD be on checklist (Rossi’s own paperwork shows that the technician reset the oil life, and should do the same for the other items in the info center).

I get home and read over the paperwork and notice that Rossi wants to discuss with people that are not 100% satisfied. Two things go through my pessimistic head (1) they want to offer future credits for a more favorable review, or (2) they want to start working on their talking points to counter the forthcoming review. I said pessimistic.

It is my sincerest hope that the Rossi leadership team learns from negative reviews and implements some sort of actual or improved Quality Control for the service side. It will allow for upward mobility of the best technicians, as well as serve to make happier customer reviews that aren’t the result of a phone call to a 1-800 number.

I have read some of the 1-star reviews and that is why I left mine as a 2-star. I didn’t think my experience was that bad, but I did think it was indicative of a company that is comfortable in the fact that they don’t have to rely on great reviews because ‘…all roads lead to Rossi.’

I won’t be a returning customer, for a couple of reasons, but mostly it is convenience. I went out of my way (live in Frelinghuysen, work in the Wharton area) because I thought I would be treated better than I have been in the past at other dealerships.

Good luck Rossi team and thanks for...

Hi Everyone who reads this Hope you are all well, This is a review of my last service, First off this is NOT a negative review i am happy with the outcome but i was ask numerous times by Email for a review So here it is, A week Prior to my visit when i called for scheduling of my service I requested to have my battery replace with a Heavy Duty battery because i have installed a winch accessory and wanted a group 31 series i think i will have to look back But anyway it was the heaviest duty battery i had researched for that type of use i was told they would put it on order and it would be there when my oil service was done But when i arrived the day of my service i was told there is only the battery they had for the truck and it was plenty heavy duty enough for winching well ok sure what ever, So i am in the process of having another service center perform the above request for me not a biggy, But here is what i Originally called for, I ask for a Transmission service on my vehicle not because it was due but because i have a feeling that the filter and or filter media may have become separated from its housing, The reason being that when i am on a hill facing with the nose pointed up for a short time and put my foot on the accelerator there is a neutralization for a few moments and then a slight bang engagement which may be an air suck between the filter and pump pickup, when i had bought the truck i was informed that to help with a vibration problem a fluid change to a different type fluid needed to be done, So it was done while i was there by use of a power flush replace type of service tool OK it was done so not being a Chevy tech by no means i do have a little bit of knowledge in that area as i had worked at AAmco transmission and a private rebuild business for 26 years first ten as R&R second 16 as Rebuilder also Transfer cases and diffs so i consider my guess might be close in theory that when the flush was done it may have pushed the filter media out of the plastic housing and into the pump pick up or dislodge the filter if its a push type being used, But any way i was put on hold and was told to remove the pan and replace the filter is almost 800 Bucks wow i said that must be an involved situation may have to remove cross member i dunno But any way it was out of my reach for the service so we left it at that i guess i will wait for the inevitable and when it fails have the unit replaced under warranty This is a sad world we live in now i am glad i no longer work on vehicles But as far as my oil change went i am very happy and the people were very friendly Thank you. PS i have seen this type of problem with service flush units in the past Thanks for reading my review Joe Sawicki...

The mechanics at Rossi Chevrolet are incompetent or dishonest or both. About a year ago, I took our one year old 2019 Chevy Trax in for service because of a mechanical problem with the front end of the vehicle. There was an obvious problem with the vehicle causing excessive tire wear. The new cooper tires, rated for 60 thousand miles, were worn down to the steal belts, with approximately 20 thousand miles of use. The mechanics treated me like a fool, and said that we must have hit a pot whole, as if the car has no suspension, and we should have rotated the tires. They charged me for a wheel alignment and new tires.

A year later, with no surprise, the new tires, after 20 thousand miles look as if we ran the Daytona 500 on them. The dealer claims there is nothing wrong with the front end and that high tire pressure was the cause of the problem. The tires in question, are rated at 35 psi COLD. I just drove there, so the tires were warm. They gave the "HIGH TIRE PRESSURE" as an excuse at 39 and 43 psi WARM. Even a novice mechanic knows that tires should be measured cold and warm tires will always have increased tire pressure. Not to mention the fact that low tire pressure is attributed to minor tire wear and slightly high tire pressure is not attributed to tire wear at all! Therefore, it is clear that the mechanics don't know what is wrong with this car. Neither do I, but with almost 30 years of driving experience, car ownership and personal car maintenance, I know that cars don't eat tires every 20 thousand miles. I was not surprised when the dealer recommended that we have the alignment done again! and buy two new tires!

Second problem on this same service appointment: I request a new key fab, as my wife lost one set. The price was quoted on the phone as $88. Then I get a bill for $176! They said they had to program the key fab, but never told me that I had to pay for this service. Anyone can get instructions on "you tube" and in 30 mins or less program their own key fab. I never would have agreed for this service if, especially if I expected them to charge me $80 for it. Nonetheless, I have learned my lesson, and I will never step foot in Rossi Chevrolet again.

I have purchased 6 new Chevrolets since 2006, 2006 Silverado, 2010 Silverado, 2012 Camaro SS, 2016 Trax, 2019 Trax and 2019 Silverado. I purchase a new vehicle every 3 to 4 years tops. Going forward, I will be rethinking brand choice thanks to the incompetence of Rossi Chevrolets service department and their failure to stand behind the warrant of a...