Georgetown University Bookstore — Local services in Washington

I came in because I was visiting Georgetown and had a low battery on my phone and really only needed a quick charge. Josh W working in the tech department told me I could buy a portable charger $9 and that would be more affordable than buying a plug $12 because it comes precharged, he also told me word for word “if it isn’t precharged bring it back and we can exchange it for you because that would mean it’s defective” so I thought that was perfect and bought it along with a $20 charger because there were no cheaper ones. Upon opening the portable charger box we both realized it was dead. He called over a manager a man with a black hat on, who was incredibly rude and had no emotions other than lack of caring about the situation. He looked me in the eyes and said “this isn’t effective it’s just been sitting on the shelf for too long and needs to charge you’ll just have to plug it in and wait for it to charge” However the only reason I bought it was because I didn’t have a plug or charger…. me and Josh both told him that Josh said if it wasn’t charged it would be defective. He did not care at all. Told me to charge it here and wait for it to charge. But if that was always an option, why did they let me spend $32 on these items? No apologies from either of them. Two products I’m unable to use right now even though that’s what I needed and no sincerity around. Super disappointed....

Last year while at Georgetown for one of their summer camps I bought a Macbook charger recommended to me by the staffer based on her knowledge of my model. When I got back to my room it turned out that my staffer had given me the incorrect charger for my model -- an honest mistake that I wouldn't blame her for! The trouble started when I tried to return my charger and was stopped from doing so because, despite having the receipt and original box with the charger still in it, because the plastic wrapping around the box was ripped they wouldn't accept a return. When I went to the normal Apple store to try to return it, they said that the item should be completely acceptable for a return, but since I had purchased through the Georgetown bookstore I could only return the item there. Now I'm stuck with an $80 item I can't use and can't return because of the Georgetown bookstore policies! I'm sure that all their other items and services are fine, but if you want a computer product, save yourself the possible future hassle and get one from a...

I would give this zero stars but I couldn't. I ordered Beats Solo 3 Wireless Headphones off the website using a special PromoCode MACBEATS. When I entered the code, the discount applied and I was very excited to receive my new item. But the day after I placed my order, I received an email saying it was cancelled because apparently the code only works instore and if you purchase a Mac or iPad. I am very disappointed at this customer service because on the website it appeared to apply to me. I gave my personal information and credit card but my order was cancelled. Isn't it wrong to change an offer to a customer after they placed an order on the original offer? Save your time and don't...