Starbucks — Restaurant in Washington

If I could give zero stars I would. The line is backed out the door and two people working, and the word “working” is questionable. The polar ice caps are melting faster than they were moving and they were unapologetic about it. After being tortured in that line for 30 minutes, they tell me they don’t have any large cups. I literally ordered the simplest drink there and they still screwed it up. It was worse than the worst Duncan donuts experience I’ve had. In the middle of this disgraceful performance, the manager (who is standing around doing nothing while the line backs up out the door) comes to the counter and asks her employee to make two drinks for her. So the customers continued to wait on these clowns, they are making drinks for each other. I’ve never seen...

UPDATED:

I would like to thank the Starbucks team for answering my comment, taking care of my claim and reimburse me the drink. Thank you!

PAST REVIEW:

I usually grab my coffee here. The staff at the cashier are very nice and attentive.

However, regarding the baristas, this is the third time they've made my Iced Lavender Matcha without the lavender foam (which is basically the point of the drink). The first time, I said nothing. The second time, I complained, and they apologized and added it. This third time, however, the barista didn’t add it and had the audacity to tell me it was there, when it clearly...

Poor customer Service! The girl at the register this morning is a sorry representation of the Starbucks brand. I know this is a campus location, however the service should not be less then it would be anywhere else. I appreciate the make over of the store, however some of the staff need attitude make overs. The manager was sitting at the table on her phone. Clearly problem number ONE! The guy making the drinks was pleasant and apologetic for the poor customer service. The lady at the register today should really be reassigned to prep in the back, with the least amount of customer interaction...