JCPenney — Local services in Washington

If i could give no stars i would. They canceled my order and said they sent an email however it was never received. I called 4 days in a row to check the status however nobody was able to give any information on my daughters stand mixer. I called 4 business days in a row to che k this order ony to be told i should have received an Email. Lol I'm sure had they took the time to look into the order they would have seen it was canceled and i could have ordered one in time for her birthday. No sympathy or care of how they handled the situation. Now i am driving somewhere else to purchase a new mixer because i was not happy with how many times i had to call to be told 7 days after ordering that it was canceled. It took 4 calls to finally have someone take a look..🙃 wasn't told until the day I was...

Tryed to exchange 4 pair of jeans,1st girl said go find 4 more pair in right size at 11:45 am. I go get the 4 pair, took 10 minute to get back to returns, go back to returns and was help by a young man who did not what to do.. he tryed 2 times to exchange them, got 4 ticket to return jean in store that said orange on both Was trying a 3rd time when he called for help.. she came over fixed the 2 returns and said I could NOT EXCHANGE THEM REALLY RUDELY AFTER I WAS TOLD I COULD! Told to put back on my card. I LOST my taxs free weekend and my coupons over this.. I am MAD.. VERY MAD.. I was there 1 hour trying to even exchange 4 pair of jeans.. should have been easy.. left with a head ache and did not exchange jeans for my son.. they must not need sales in that store....

I had to have three dresses for a three 11 year old girls. Do you know how hard it is to find a dress? JCPenney had the best selection by far. I am happy with the selection. However I am not so sure the styles that are available in this day and age are that special. There seems to be a lack of style and color and pattern in the dress designs they have today. Also what happened to a simple dress? This is not JCPenney's fault. They buy what they can and this just happens to be the style for now. It seems retro 60s. I did manage to find something...