Altemueller Jewelry Store — Local services in Washington

I bought a $7.52 ring guard. They never gave me a receipt. It had sharp edges on it so I took it back. Sales lady accused me of destroying the guard to get another one.Now why would I do such a stupid thing. I needed it for the ring my husband gave me as I had lost weight. I was going to have it resized when I got to weight I wanted. She accused me of lying about buying it there. Once I got home that day I took my ring off and the guard looked rough. I believe they never replaced it and took old one off and put it back on. She had the nerve to say I never had bought much there anyway. Is this how they treat their customers. She was rude and obnoxious. I pointed out the lady who waited on me four days before and she denied it. I would never step foot in this place again. I went to Kay’s Jewelry and they replaced a they replaced it and wouldn’t even charge me. When I go to have down sized. I will go to Kay’s. The lady that waited on me was an older blond woman and other one that denied waiting on me 4 days before is around 50 dark hair and glasses. This jewelry store sucks. These two staff employees are ridiculous. All because they goofed and tried to make me look like a liar over a $7.52 ring guard. Is this how people should treat their customers. Shame on you ladies. I will tell anyone to...

I tried to sell over 500grams of sterling silver because a friend high recommended this place. I was treated like a thief when I showed them my jewelry-all mine collected and kept for a time like this when metals are up. I not oy was turned away FOUR times because whoever was gone for the day, or it was too late for the. To get everything out to do it (@6pm when they close at 7pm), and whatever other excuses to the point where I almost gave up on them but I still went back because I was told they give such a good price. WRONG! The man tried to tell me that almost half of my stuff wasnt even silver even though it was PLAINLY marked he said it was questionable anyway and wouldnt take it. He then offered me 1/3 of what I was actually paid at scotsman coin and jewelry which is where I always go and should have just stuck with. He wouldnt even tell me how much my stufff weighed that he made the offer on. I cannot believe how they tried to literally screw me out of over $200 on just silver. Imagine what they would do if I had been uneducated and brought them my gold pieces!? Never ever EVER will I sell, much less buy, a thing from...

If you are looking for an excellent professional place that will take the time to listen to you and go beyond your expectations to meet your needs then this is the place for you. I brought my wedding set in along with two other sets that I received from my grandma. I wanted the stones taken out of my set and put into one of her sets and the other set I wanted fixed for my granddaughter.. I wasn’t sure if any of the diamonds in my wedding set would work with what I wanted to do and everyone that I spoke with there was so professional and polite, and the lady that helped me took a lot of time to listen to me and make sure that she understood what I wanted to do and went back and talked to the jeweler several times to confirm that they could do what I was looking for. I was told it would be about three weeks. My rings were done in one week and they were so beautiful. I have been to a lot of jewelers throughout my life most of them I never went back a second time, but I will be going back here for all my jewelry needs and they also have a lot of other beautiful things besides jewelry so...