Walgreens — Local services in Washington

My daughter and I stopped at Walgreens in Washington Missouri to look for some hair color. I have bought hair color countless times at Walgreens along with many other items. We had not been in the front of the hair color section more then 10 seconds, wich we approached on entering the store as we knew where it was, before we were pounced on by an employee who wanted to know what we were looking for. We told the clerk, Sheri that we were just looking for hair color. She said, "Oh? What color? I said we were just looking, thanks. She kind of just stood there and wouldn't leave so I asked her if there was a problem and she stormed away grumbling. So, I ask the person reading this if they have EVER been approached by a clerk at Walgreens asking to help you. Yah, good luck on that one. We decided not to be a patron of Walgreens today and went to Target to purchase our hair color, of which had a much better selection. I did go back into the store and approach the clerk after I had gone outside and thought about it for a moment, and asked her why she was being so overly helpful. I asked if she was perhaps profiling my daughter because she didn't fit her "norm". My daughter, 21 was wearing a baggy sweatshirt. This is surly what it felt like. Her answer to me was to flail her hands around and continually say, "Excuse me?" No other answer then that. It feels as if we were immediately targeted as thieves. This is extremely offensive. I do hope Sheri, the clerk stops and thinks the next time she "thinks" someone looks suspicious. Use your brain and...

This pharmacy just seems to be getting worse and worse. These are my issues: I sign up for email alerts and they call me instead. Every dam time. Every fricken month there is some issue with some medication. Lately it’s been requesting a refill, being told it will be ready on xyz date and time, then going to pick it up and voila! No refill! No alert, no email and not even an unsolicited call like they do with every other thing. Just zero communication Walgreen has been having issues with informing the physicians when needing prior authorization it seems and not communicating with patients to let them know the status God forbid you have an issue and want to speak to a pharmacist or ask where the prescription is that magically just fell off the queue. It’s 8:25 pm and I’ve been on hold for an hour. For an hour there has been “one caller ahead of you”. And this isn’t even unusual for them

I have stayed with this pharmacy due to the drive-thru, one pharmacist and one tech but I think it’s about to change. This is NOT the employees fault. Most are really great and they work with what they have: I’m pretty sure it’s the...

I know they are understaffed and we are in a pandemic but not getting a prescription that if you don’t take can literally kill you is not ok either. I never had a problem till the last couple months it takes at least 2 to 3 hrs wait in line outside and inside is closed for pharmacy in the evenings. Something has to change here I went in and there and they had workers but only 3 behind pharmacy counter and couldn’t pick up at counter with 1 lane in drive thru open. This has happened every time. I am going to have to switch pharmacies I feel for everyone but I know Schroeders pharmacy is not like this because I have talked to people that have switched because of this so I guess I will be doing the same. I used Walgreens because everything was on file and it was easy but now you can’t even get your prescriptions and if you call good luck it took me hours and I had to call dr and they couldn’t...