City Electric Supply Waterford — Local services in Waterford Township

I’m a former employee of a different branch, so I know how things are supposed to be handled.

I recently sent my father into your Waterford location with the model number of the Generac part he needed (a charger) to help expedite the process for both him and your staff. Despite this, he was met with dismissiveness. The person at the counter didn’t even attempt to check if the part was in stock—didn’t leave his stool, didn’t check IMS, didn’t lift a finger. Just told him to “order it from Generac.”

Seriously? You’re a Generac dealer—your job is to check inventory, both local and regional, especially when a customer walks in prepared with model information. If you’re not going to help them source it, what’s the point of being a dealer at all?

To add insult to injury, he was quoted nearly $90 for a battery I know for a fact wholesales at $40–50. I used to order them by the pallet. You can get a comparable Interstate model online for half that. A 100%+ markup, with no service? That’s shameful.

This wasn’t just any customer—this was a senior citizen and a Vietnam veteran. A man who would’ve given you the shirt off his back if you needed it more. And you treated him like a nuisance. I told him, “City’s got you covered.” But clearly, in Waterford, you don’t.

Terrible customer service. Disrespectful. And not representative of how your company is known to...

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