Firehouse Subs Highland Row — Restaurant in Waterford Township

My husband and I have been to other firehouse subs and were not impressed. We went to this one on a whim, because it wasn’t too far and we were indecisive one night. It was amazing! We went back 3 more times in the next 2 weeks. Then we had a bunch of people over last Saturday and I talked them into going. We all went up there, ordered and got back home, only to discover that mine was covered In stuff I didn’t ask for and was a soggy mess. I tried to eat it, but there was no way. I know how good it could’ve been. I also ordered a large for the first time so I could eat the rest later. I called up there to ask for a replacement at a later date, because I had a house full of people that were already done eating. The girl said I could have a free pop on my next visit. Very disappointed that my ruined 11 dollar sub was worth the price of a pop on my next visit. Poor customer service. This was Saturday October 5th...

stopped in to eat and was with my wife and her service dog, she asked if their bread was soft as she has no bottom teeth. The people working could not understand english so the manager (or owner) was gotten he said its bread lady i dont know why youre here giving me a hard time....so she turned to leave and he yelled and we dont allow dogs in here, her service dog was clearly wearing his service vest. I heard him say thay very rudely and informed him that our dog is my wifes service animal and is allowed under federal law, to which he said that aint no service dog why you guys come in here giving me a hard time now get the F--- out if the store. I was told i could not even use the restroom. So please show support for service animals people without teeth and for the federal law protecting service animals and those who need and use them...... Boycott this Bigoted...

I really do not have too much to say here. I was not impressed with the sub I ordered/received. I ordered the Engineer sub, and the cashier originally took my order as the New York Steamer; I am not sure how the two sound similar, but it was caught before I paid and them making the order. The Engineer is a smoked turkey breast sub with Swiss cheese, sauteed mushrooms, lettuce, tomato, onion, mayo, and deli mustard. I ordered mine large, with no mayo. I did not order anything else except for the one sub.

The wait time was about eight minutes. It deceived me by making me think I had ordered what was going to be the best sub ever. But it really was not. The best way I can describe it as is "microwaved Subway". The sub was not...