Menards — Local services in Wausau

We went to exchange a broken ceiling fan we had purchased from Antigo Menards. None in stock but still displayed. They ended up ordering one and we picked it up a week later after a long difficult and frustrating ordeal. Great customer service skills with our customer service person. Manager could use some improvements. Listening skills. If she had stopped interrupting our associate and listened it could have saved us all at least 15 minutes of them arguing amongst themselves. The girl helping us was trying to explain our options. The manager kept interrupting and saying she was wrong, they can't issue refunds, they can't order anything for customers, nor can it be shipped to our home or the store. Ugh. She kept saying we'd have to go home and order online for delivery to store only. Then she finally "remembered" they could issue a refund "voucher". I suggest that they also change their policy on shipping because we wasted 3 trips for all of this. Its an hour each way for us. 6 hours of driving for what we thought would be a lower price and hassle free project. It was actually higher than Home Depot and Lowe's which we found out later. Also, the price of the fans had come down $40 between the original purchase and the 2nd one when we had to get a refund, re-purchased and ordered replacement. I expected a refund for the whole amount paid but we only got the new price and had to pay additional $35 beyond the "in-store" credit voucher we received for them to ship it to their store. None of this made any sense but we were stuck. The other fan was already installed and we didn't want 2 fans that didn't match in the kitchen. The frustration of the entire experience made me want to uninstall the other fan and return it too. I would have taken that option if we could have been refunded. This isn't their policy. You only are allowed "in-store" credit apparently. In the future, I will AVOID the headaches of shopping at Menards for any home improvement materials. Oh and now we have to do a mail in rebate for the 11% off everything sale they've been advertising for about 2 years. She said to expect it in about 3 months!! Not worth the hassle to buy...

Menards is an awesome store, but when you buy your toaster at a building materials store you must understand that it will NOT be an everlasting gobstopper, hand-forged using leprechaun gold, in the fires of Mount Doom.

If you're buying any large item like carpet, have the friendly employee write up a slip for you at the department DESK. Don't just vaguely point and mumble "That one. I want 10' by 20'."

No. Stand there and walk through everything. Get every detail how you want it in writing. I've never had a problem because I go through the process.

Go to their DESK and have them write you a slip so you know what your getting. Congrats, if problems arise you have your ticket that outlines the specifications of what you paid for. The cashier even staples your receipt to it.

Menards is great with returns, all you need is your receipts. That's it. I always keep my receipts for projects I'm working on. They take pretty much anything back. Their policy is posted above their DESK. Not reading it isn't an excuse... You usually have 90 days. Keep your receipts for annual plants. You usually have a year if it dies. It'll say right on the receipt.

If you're asking the cashier that looks like she's 16 about return policies on your shiny new electric earwax remover, just don't. Seriously, you've had that job. That highschooler usually only knows how to smile and put your cash in her register. They hire new people all the time, but the managers are always there.

Go to the managers at the DESK past the registers. The managers are great. They always know, or find me an answer. I think they live there. ¯(ツ)/¯

If you need help finding something, ask the guys in blue shirts and vests. You see Timmy pushing carts. Timmy can probably point you in the right direction, but you wouldn't ask a plumber where you can find a light-cyan based infusion of speckled bathroom-ceiling paint. So don't ask Timmy where stuff is, you'll just confuse the poor thing. Ask Timmy for a cart, a direction to walk in, and help loading your new 4-foot grill into your 3-foot trunk. :)

Remember, the DESK and the printed ticket you get from the DESK is your...

I purchased a Maytag top load washer and dryer. I purchased this these units 11 months ago and they have been the worst experience ever. The dryer has an issue in the motherboard that makes the unit not shut off and you have to unplug it and plug it back in. The service repair person Says they can replace the motherboard, but they all have these issues. The washer continually is unbalanced and just adds water to try to fix the problem which makes it worse. I’ve had the repair guy out almost every month and they say there’s nothing they can fix. . They do rebalance it and level it, but it doesn’t make a difference. Maytag will not replace or refund money for the unit and says the only thing they do is send service out. Yesterday the service guy came out to work on the washer and was told to call the Maytag tech department. When he called detect department said they were closed for two hours for training. I called Maytag and all they said was the technician had to wait and tried calling them later. I’ve used so much vacation time on being home for service technicians, it is ridiculous. I spoke with the manager yesterday who was condescending and basically said the only thing they would do is send out a repair person. They truly do not stand behind their products and really don’t care about the customer at all. You would think spending $2000 on the washer and dryer Would mean something but not to them. I guess there’s plenty of people out there that will keep buying them, and even if you had a bad experience, it doesn’t...