QDOBA Mexican Eats — Restaurant in Wausau

I placed an order for pickup over Q’doba’s website on 8/15/21. I arrived at the store a couple minutes before my pickup time of 8:32PM, but I was waiting for a good 10 minutes to get my order (which im not upset about; it happens). After bringing my order home, however, I noticed we were missing a full order of chips and queso, we received one when we ordered two, and the one I did receive was disappointing. In the chip bag, there was a small handful of chips, it covered the bottom of the bag with maybe an inch of chips at most. My husband called the store to advise of this issue while I went to the store to get my remaining chips and queso, and more chips for the first order (I brought the bag of chips we did get as proof of the tiny portion, since my husband said he got the vibe they thought he was lying). When I arrived, the worker who gave me my order the first time—I did not get her name, as she was not wearing a name tag—noticed me walk in, gave a slight eye roll, and continued helping the customer in front of me. When she got to me, she asked “you just need chips right?” I replied “I’m sorry, it was just another order of chips and queso and the bag we did get doesn’t have as many chips as usual.” The worker gave a loud sigh, said nothing, took the bag of chips I brought back to show them, put one small scoop of chips in the bag, which I assume could be a COVID safety concern, and then filled another bag of chips and a cup of queso. She gave the items to me without any words as I apologized again and told her to have a good night. I felt very unwelcome the entire time I was there, I didn’t receive any sort of apology, and I received looks and attitudes that made me feel like the staff thought I was trying to swindle them out of a simple order of chips and queso that I paid for but did not receive. I love Q’doba and I will be going there again but the customer service was absolutely horrendous this last time around. Super...

There was a group of six of us there, and we actually had a pleasant experience, at first. The food was good, it’s already prepped so it came out as you build it, that was not the problem. When we were leaving, one of the employees said very boldly “excuse me” as if to address the entire restaurant. He said in a very loud voice that we should separate the two tables that we put together in order for six of us to dine. We had already put away all of our trash, pushed in the seats, cleaned up as best as possible without getting out a rag and wiping it down ourselves. I was startled, I’ve worked in at least 10 different restaurants, and I have never even heard of someone on staff asking a patron to fix the table before they left. When I looked up, there were six employees behind the counter, any one of which was going to have to come out and wipe down the table after we left regardless, so why make a big announcement and deal and shame the patron into pulling the tables apart when it would’ve taken an employee five seconds. It took everything I had to not file a formal complaint then and there, but I will never come back. You would think just having a group of six people buy entrées, sodas, and extras…that they would be happy that they had business. There was no one in line and six employees that could’ve done this. I just think it’s a travesty that an otherwise positive experience was completely ruined because of lazy and ridiculous staff....

EDIT TO REVIEW ON 5/24/2024 On 5/24/2024 I went in to get my normal order and the individual who took my order took it upon himself to regulate how much of each thing I requested in my bowl, because "The lid won't fit on it if you order too much." I found that insanely rude. After finishing my order, he made such a big scene about the lid and so he decided to make so much noise wrapping it in tin foil instead... The noise that he was making was loud enough that others started to look over to see what was happening. I have never felt so disgusted and humiliated after ordering food... Please see the attached photo as well... The normal lid would have absolutely fit on this bowl, because he decided that he wasn't going to serve me the way that I asked for. This interaction has fully turned me away from going to this Qdoba location and would quite literally rather drive to the Qdoba on the other side of Wausau/Weston to get better service. I’ve never been so embarrassed. Do better. While it scores 4s across the board, the 3 stars is because they skimp hard on the chips. The chips and salsa portion is the same as the free bag that you get with the bowl… if I’m paying extra for chips and salsa that chip serving needs to be more than the amount you get for free. I’ve never had this issue with any other Qdoba location. They still do a great job tho and are quick...