Mustang Ridge Apartments — Local services in Weatherford

UPDATE: Nothing has changed. Responses given to negative reviews are your typical generic copy/paste response. No effort is put forth by the office staff to fix issues. Several times they have not picked up our trash, but they are sure to charge us for it when rent due! I have submitted several complaints about our upstairs neighbors being excessively loud past 10:00pm, and at this point they no longer respond to my messages submitted through the resident portal. Lots of people here smoke weed and it makes the hallways and even the parking lots smell disgusting. The most laughable part is that on Facebook, they call them selves LUXURY APARTMENTS. By what standard is Mustang Ridge considered luxury? Absolute joke. Gates remain open throughout the day and even at night sometimes. A few months ago we found out our washer has no hot water hook up and our dryer does not stop by itself, you have to manually stop it yourself. When brought up to maintenance, they said 'those aren't even our washer and dryer'. So of course they just pass the blame to a different company and we get no resolution.

It is interesting to see that so many people are getting a good experience living here, because we have had anything but that.

I cannot in good faith recommend this apartment complex to anybody. The shear amount of issues we have faced greatly outweigh any kind of positive experiences. To name just a few:

I called the maintenance line after hours to request help getting in to my unit, as my keys were left in my car at a shop overnight. I know everyone of the ladies who work in the office, I have been down there to talk to them several times and they always call my by name and know what unit I live in. Despite this, I was refused any assistance in getting my unit unlocked as they 'could not verify I lived there'. I offered to show my license, which has the complex and my unit listed as my address, and even stated that the person I was speaking with knew who I was. I was still refused any assistance getting in, instead being told to call a locksmith or wait until the morning. I was forced to call a locksmith and pay, because as a disabled veteran I have medications I have to take daily. Of course though I won't be reimbursed or anything for needing to get in my apartment and having to pay to do so, rather than having one of the employees who know me come and and help me unlock the door.

The walls are paper thin, we can hear our neighbors constantly yelling at each other, and when their kid wakes up in the middle of the night we can hear the crying and screaming in our bedroom. We also have extremely loud upstairs neighbors who I have made several complaints about, to the point of having to call the WPD and ask that they go and talk to them. I was assured management would speak to the residents (with whom I already had several talks to myself in order to try to resolve the issue at the lowest level), yet they remain loud throughout the night.

Our washer has had no hot water hookup since we moved in. Our dryer does not turn off by itself, so we have to go and open it and guess when we think the clothes are dry, or else be forced to leave it running and rack up the electric bill. I spoke with maintenance about this when we were about 3 weeks moved in, and they said they would look into it. Of course, that didn't happen, so I had to bring up the issues again only to find out the washer/dryer we have in our unit is not the same as everyone else, so now we are at the mercy of a 3rd party company and are still waiting on any kind of resolution. Still no hot water for our washer, dryer remains running until we open it ourselves.

The gates are seemingly always left open, even throughout the night. No real sense of security. Gates are supposed to be opened through an app but there is no secondary measure in place to open them if that fails, no keypad code or anything.

I highly advise to consider some of the other surrounding complex's in Weatherford or Hudson Oaks if you are looking...

updateI still would NOT MOVE HERE! As I figured still no results. I did get a call from Kamri and she did say they were working on the mailroom and they could change out the fire alarm. However, no gate resolution still. I’m really NOT sure why anyone would only want ONE WAY INTO YOUR RESIDENCE?! One app, no code to enter, or fob to use incase the app is down or there’s an emergency. Well, if there’s an emergency the police and fire can get into the complex. Well, when there are other emergencies that happen for example last night Feb 2nd my mom was in a wreck lost her phone in the wreckage was sent to the hospital then released but guess what?! Can’t get into her apartment bc don’t have her phone with the ONLY WAY IN the app so now what? Oh that’s right sit and wait for someone to come along and open the gate that way. That’s what we were told to do before. So now can’t get in can’t get to anything she needs like medicine, clothes, NOTHING! SOMETHING NEEDS TO BE DONE ABOUT THIS! You should not have to rely on an app to access your own residence period!! UNACCEPTABLE Again I’ve emailed corporate, called, left messages and nothing. Today I was told Jenny is on vacation again for the second time, how convenient. This is unacceptable and unprofessional and I will keep continuing to post and stand up for what is right. And I hope if you’re a resident here that you stand up for what’s right. If you think having only ONE WAY to get into your residence is ok, I pray that you don’t go through what I have with my mom these past 10 or so hours. Not being able to access your own house when you need to is UNACCEPTABLE PERIOD!

I would NOT MOVE HERE! There’s been nothing but PROBLEMS from day 1! I’m not even sure where to start. The rude management, the gate issues, the constant fire alarm system going off at random times, the mailroom that is CONSTANTLY PILED WITH PACKAGES EVERYWHERE which is a tripping hazard. We were told we had to get an Amazon locker for packages. Ummm if it’s mandatory why is this mailroom a constant disaster?! That’s just a beginning. Oh I can’t forget the free months rent that we never got supposedly because of the previous staff messed it up. And that’s my fault how 🤷🏻‍♀️ Because the fire alarm kept going off they said well if it keeps happening we’ll disconnect it. What?! That’s illegal and I would think being in a ADA apartment you sure don’t want to do that. I’ve called, emailed corporate, gone to the office with no luck. Just a big bunch of attitude from management. Also, why close the office due to weather when you have staff living on property? That makes no sense what so ever! The office is closed more than it’s opened. Really closed due to weather? You live there you don’t have to drive just walk to work. I’m sure I’ll get some “canned” message of how sorry they are blah blah blah. Don’t bother sending it. If you truly care then reach out to me and resolve all these issues or better yet let me out of the lease and I’ll happily move out of this...

If I could give 0 stars, I absolutely would.

I lived at these apartments for a year, and my experience was consistently disappointing and frustrating.

Throughout my time there, I had neighbors who regularly smoked weed, which made my own apartment uncomfortable. Despite multiple complaints, management did nothing aside from sending out a generic email.

A friend who visited followed the proper procedure to register her car overnight, yet it still got booted and she had to pay a hefty fine. When I had air conditioning issues, it took maintenance three days to address it—during the summer. Even worse, one day while I was in the shower, a maintenance worker let himself into my apartment without any notice or reason.

Communication with the office was difficult and unhelpful. Because of my job, I can’t always be on the phone, so I sent my boyfriend to speak with them and they were incredibly rude to him.

There were multiple safety concerns as well. While walking my miniature dachshund, a large dog lunged at him and I had to yank him away mid-air to avoid an attack. The boy walking the dog could barely control it. I reported the incident, but nothing was done.

A large family in the complex regularly left bikes and toys everywhere, and their kids destroyed property like flags on the golf course. Even after multiple complaints from myself and others, no action was taken. One of their kids’ friends even approached me while I was carrying groceries, recording me and saying inappropriate things—again, reported, and again, ignored.

On top of everything, I was charged multiple times for things I didn’t recognize. I had to constantly double-check my payments to catch these errors. And when I moved out, I was told there wouldn’t be a cleaning fee since I thoroughly scrubbed the apartment. Yet I was still charged $20 to clean a tub.

Bottom line: This complex is poorly managed, unresponsive, and borderline negligent. I would never recommend...