Salt Flats Towing — Local services in Wendover

Charged me 1,600 for a 338 mile tow and he only completed 50 miles of the 338 mile tow. Dropped me off at a hotel and said good luck. Dude spoke barely any English, gave me condescending looks the whole ride and was very hard to have small talk with him. It’s almost like he has something against gringos. I was very polite with him the whole time and he didn’t tell me that he wasn’t comfy driving in a bit of snow until he went in the bathroom for an hour and left his car running at the gas station and then when he got back I had to ask him Like what’s going on and he finally said that he wasn’t comfortable driving in a little bit of snow. The whole drive he’s asking me to do his directions for him and check the weather for him and I also had to put my car in neutral for him and steer the car up the ramp for him aswell. Like I’m not paying you $1600 for me to do all the work and not have you communicate with me at all. Like have some respect for the customer man. I had a great experience with salt flats towering the day before this but today was god awful. Had a great experience with a dude who has been towing for a year on the 9th of January and had a terrible experience with a guy who has been towing for 6 years today the 10th of January.

On top of all this pretty sure they took a battery bank and charger I had and refused to give it back. The one...

Steve and his team were incredible. Our brand new car broke down in the desert between Salt Lake and Elko on a Friday evening after 4,000 miles of a 4,400 mile trip. Stranded with me were my wife, toddler, two dogs, and an RV - during COVID. Steve promptly sent one of his drivers who came with a flatbed to tow both the car and and the RV back to Wendover. His mechanic met us after hours at the body shop and was able to quickly diagnose our problem. Given the car was brand new, Toyota would not allow any third party to work of the car without voiding warranty. Saturday morning a 8 AM I found out the the Toyota dealership in Murray UT had the part we needed and could replace it day of if we could get them my car that morning. I called Steve at 8:15 to tell him the story. He replied "we'll do whatever we have to to get you back on the road." By 8:45 the car had been loaded back onto a flatbed which then came to pick me up at my RV before heading to Murray. Ultimately our car was repaired and we were able to complete the final 400 miles of our trip that night, saving our vacation, thousands of dollars in additional towing fees (for RV) and rental fees as well as me having to return for my car weeks later. You talk about going the extra mile, professional service and caring about the customer, Salt Flats certainly exceeded...

Son is home safe. Vehicle is home safe. Both safe in CO. Fast once mini cat pulled vehicle out. Less than 5 mins. IMPORTANT: (hopefully before needing). DO NOT DRIVE ON SALT FLATS…AT ALL! Especially the South flats! It don’t matter if it is less than, just at, or just over 100’ from asphalt to vehicle. It will ALWAYS be over 100’. You will pay out of pocket. The quicker you pay, the faster you’re out. No, your insurance will not cover (it’s over 100’ & sooner you realize the faster you will be out). No, your insurance will not reimburse you the 100’ they said they’d cover to help with the OUT OF POCKET amount. Thankful we had it. Do not try to prove the asphalt to vehicle footage. It don’t matter. Do not (important) do emotional conversation. REMEMBER: This is a business transaction. And sooner you realize, the quicker you will be out. PER OWNER: the charge is not too much more from what I paid to being 5 miles in: to my continued surprise. Review should be less: but son’s fault for driving on Salt Flats. Tow company is good at what they do & well versed in the bright idea to go driving on...