Royal Garden Flowershop — Local services in Weslaco

HORRIBLE CUSTOMER SERVICE! HORRIBLE WORK!! OVERPRICED!! BY HUMBERTO, 'OWNER". He LACKS professionalism & He forgot that he's running a "bussiness". I ordered a corsage & boutineer 2 weeks ago for prom, pick up time was supposed to be on 05/08/25 @ 2:30, Mind you I get to the flowershop at 2:50, just to learn Humberto the "OWNER", had done my order 1 week prior! And gets hostile with me & he tries blaming me for the receipt not having a pick up date on it! Last time I checked I'm the customer, I ordered through you,the "owner'.Plus he was very aggressive and told me to shut up, and according to him he called me, which it's a bunch of lies. He said he would work on my order and he would have it in 5 minutes, I agreed to it, I had no choice, 20 minutes later he had my stuff according to him ready , I started pointing out some stuff that he was missing. It wasn't like the picture I had showed him 2 weeks back, he yanked the corsage from my hands violently and he proceeds on yelling at me that he's not a perfectionist and that that's all he could do for me and threw my corsage in its box. 2 more customers walked in the flower shop and I asked him why was he rude? And of course I'm going to be upset because I put in my order 2 weeks ago! Not yesterday, I gave him plenty of time to work on my order, I over payed for the corsage $70.00 , and he did a horrible job in those 20 minutes that he made me waste out of my time. It's missing a few things plus ribbon, and he chose some dead flowers to my corsage. Sadly I was a first time customer in there, and for him to treat females that way is wrong on his behalf, I'm pretty sure he wouldn't treat a male that way. Please DON'T WASTE YOUR TIME NOR MONEY IN HERE! HUMBERTO LACKS CUSTOMER SERVICE /AND PUNCTUALITY ON ORDERS/ AND HORRIBLE OUTCOME ON WHAT YOU ASK FOR. WHAT'S MORE EVEN SAD IS THAT HE'S THE SO CALLED OWNER... WESLACO HAS PLENTY OF FLOWER SHOPS , CHECK THEM OUT , INSTEAD OF THIS...

I do not recommend this place. I ordered a White Cross with red roses for a funeral and specifically requested a photo of the arrangement once it was completed. Later that day, I followed up via text to remind them to send the photo. The man responded, saying he wasn’t able to get a picture before the drop-off but assured me that it turned out really nice.

However, at the funeral, I discovered they had made a completely different arrangement—not the cross I ordered and paid for. While the arrangement was nice, it was not what I requested. The White Cross with red roses was so beautiful, and it was what I really wanted the family to see and remember during this difficult time. This is completely unacceptable, especially for a funeral, where the arrangement holds deep meaning for the grieving family and attendees.

When I called to address the issue, the owner of the flower shop was extremely rude and dismissive. The only explanation I received was that he "got confused." This lack of professionalism and empathy was very upsetting, especially given the sensitive nature of...

DO NOT BUY FROM THIS SHOP.

I paid $75 a few days before my grandmother’s birthday online for a beautiful bouquet. On her birthday she didn’t mention anything about the flowers so I called the shop at 4:30 pm their time (2:30 mine) and they said they were just putting them on the delivery truck to go out. It seemed awfully late but I let it go. Days later my grandmother still didn’t mention the flowers so I asked her about them. I then found out no flowers had ever been delivered to her home.

I called the flower shop numerous times and I left a very professional voicemail asking about the mixup and for a call back. They never answered or returned any of my phone calls.

I’m very disappointed in this shop. I thought originally it was a mixup until they wouldn’t return my phone calls. It’s now clear to me that they lied and took my money while also leaving my grandma without any birthday flowers from me for the first...