Bel Aire Flower Shop — Local services in West Allis

Looks like most of the reviews are from folks doing weddings and events. Ordered flowers for Valentines Day and paid a premium ($110 for one dozen roses + $22 in shipping) at 9:15 am. These werent delivered till 4:30 pm !!! I had called them multiple times and their response was that its in the truck and should be delivered soon. Only when I asked them around 3pm where exactly is the truck, someone went in to look into my order and found out that this order was contracted out to "a sister company" as my home is "far" from their shop and they are the ones doing the flowers and delivery. My house is 4.2 miles from their shop and I found it ironic that they contracted it out due to distance. I get it that valentines day is one of the busiest times, the delivery is contracted to a different company etc but there is a reason people pay 3 times the cost of the flowers on those days. So if you are charging a premium, then I expect better service and not just contracting things out to somebody else. Now if I ordered it after 12 pm, I would have expected a late afternoon delivery, but to order this at 9 am and still get delivered close to 5 pm is just unacceptable. I would rather have gone to a shop and bought the flowers home and didnt have to pay their ridiculous upcharge and high shipping fees. The only saving grace was that the flowers looked good but I would rate their service a big 0. Not even an "sorry we screwed up"...just another customer that they dont have to deal with. I thought I wanted to give local business a chance, but Im better off just going with 1800 flowers. I have used my local flower shop in the past but unfortunately they went out of business during the pandemic and it doesnt look like good service exists anymore. So if you are looking for a timely delivery of ur flowers on a busy day or holiday, I would NOT recommend them. Better off getting those flowers yourself and...

Update: Issues discussed with owner. We agreed to a resolve. Correct location - Bel Aire, Menomonee Falls: VERY DISAPPOINTED! Called florist directly to support local small business. Spoke specifically lilies, roses, carnations, pine cones (even 1 gold pine cone), maybe small bird for 2 centerpieces even referencing an arrangement. Stated did NOT want to end up with mish-mash of leftover flowers for 12/24 & reason calling ahead. Sent to work leadership for a large family gathering. What was received - a mish-mash of flowers - EMBARRASSING!!! although individually some beautiful NOT what was ordered. Centerpieces are not round bouquets which is what was received. NO lilies - unopened tulips - for Christmas, really? No pine cones but lots of pine needles. Spoke to Jennifer, manager about a week ago. Mentioned something about seasonal help, said she'd talk to owner. Over a week - nothing. Hoping to hear from Bel Aire BEFORE having to post - Here is...

Let me just say, when you lose your 23 yr old son, and are hit with what seems to be hundreds of decisions during a time of pain and grief. One of those many decisions is flowers for a casket. Luckily for me and my family Christina heard of our loss thru her hairstylist and mutual friend and offered to take care of the pertinent floral arrangements. We were overwhelmed at the time and grateful she offered her services, knowing my son he would have wanted something cool and unique,something for a young man with a little swag. How do you do that with foo foo flowers? Well she did it. With grays and purples mixed with some metal accents I guess you would say. They were perfect,and went well with his casket. Thank you for not just taking that financial burden off of us, but doing it above and beyond our expectations for something you weren't being compensated for. Thank you again Christina and your wonderful artists that played a role in your gift....