Pawn America — Local services in West Allis

As a regular customer of Pawn America, having frequented the store hundreds of times and spent thousands of dollars, my recent experiences have been particularly disheartening. In my line of work in console building and remodeling, reliable sourcing of electronics is crucial, and Pawn America has been my go-to store due to its proximity and previously dependable offerings.

The issue that sparked my disappointment involved purchasing a console with a controller that turned out to be non-functional. Despite repeated attempts (five visits in total) to rectify the situation, I consistently encountered a lack of working controllers. My final attempt for resolution was met with a refusal due to not having a receipt, which was lost over the course of my numerous visits within their procedure time.

Adding to my frustration is the store's recommendation of purchasing a 6-month protection plan to safeguard against their own sale of potentially dysfunctional products. This practice unfairly transfers the responsibility of quality assurance onto the customer. It is concerning that basic operational checks, such as verifying controller functionality, are not standard procedure before sale.

The realization that Pawn America's policies and quality control measures are more self-protective rather than customer-oriented has led me to reconsider my patronage. As the closest electronic resale store in my area, it is disappointing that I now find myself compelled to seek alternative sources for functional products.

It is my hope that this feedback prompts Pawn America to revisit and improve their approach to product quality and customer service. Ensuring the sale of functional electronics and implementing fair customer resolution policies are essential for maintaining customer trust and satisfaction in the retail industry. I believe that positive changes can restore the store’s reputation and...

On 2/18/2025 I walked into the store she first looked up and seen who walked in of course again on her phone when her shift I am pretty sure just started she noticed I was there did not say anything like someone will be with you shortly I get the fact she will not take me as a customer let alone treat me fairly she walked close by the revolving doors on her phone going back and forth to the doors (six times) I did not understand for my safety I felt kind of weird about it the final last time she was handed a pizza at 12:53pm I get that you want food but you could have at least said someone will be with me shortly so I know of any idea what’s going on and so today she seen I was at the store again on her phone I remember about a week ago Joel (SM) told me she had to do her review which was also another fail to communicate through the customer she must have a lot to review every time I see her there she is either on her phone or trying to hide the fact she is on her phone by walking to the sales side so today she seen me again and went to the back to call another associate to assist me so she can be on her phone with her everyday (everyshift) same negative attitude that she gives the impression that she does not like her job she has purpleish at the top blue color in her hair appreciate you for taking the time to...

Honestly I would recommend it to anybody even though it's the closest pawn shop to me and near me the staff are so friendly like Jacqueline she is a very very nice and beautiful person great customer service from her at least from what I've experienced so far and sure there are times where it does get a little lined up when you're trying to pawn something buying something that's easier you know you just walk around the store and do what you got to do but I have never had a bad experience and I've been going to that pawn shop for The Last 5 Years maybe four I don't know but yes I have never once had a bad experience with any of the staff customers are always pretty in line never really seen an argument or an outbreak so it's a pawn shop what do you expect they'll tell you like we can't take it this TVs too old or you know these speakers don't work or you know like nail guns or anything like that like they will tell you straight up and yeah people try to call all the time to get you know quotes and stuff like that it doesn't work that way people just don't realize that it's a pawn shop not a phone in service but again Jacqueline is amazing hands down my favorite person and by far the cutest just saying and yes there you go don't...